CWSP Operations Associate (Temporary)

Cristo Rey Network•San Jose, CA

8d•$27 - $33

About The Position

The CWSP Operations Associate serves as an operational anchor for Cristo Rey San José’s Corporate Work Study Program, managing daily logistics, supervising the Remote Work Hub, and responding to operational needs during the 11:00 AM–7:00 PM afternoon/evening shift. The role combines administrative and scheduling coordination with direct student interaction and relationship-building. The Associate provides customer service to students and supervisors and uses Spanish fluency to support communication with families. This is a temporary position expected to last approximately 7–8 months. It is a non-exempt, hourly position with a full pay range of $27–$33; temporary positions are not eligible for benefits.

Requirements

Bilingual fluency in written and spoken English and Spanish.
Currently enrolled in college or university, or a recent college graduate.
Proficiency with Google Workspace, including Gmail, Calendar, Docs, and Sheets.
Experience with database management, especially Salesforce, or willingness to learn.
Experience managing multiple priorities and deadlines.
Strong organizational systems for tracking multiple workstreams.
Attention to detail in data entry and data management.
3–5 years of experience in student-facing roles or equivalent leadership or facilitation experience, such as student teaching, camp counseling, resident advising, or teaching assistantships.
Ability to stand or sit for long periods.
Ability to lift 15–30 pounds as needed.

Responsibilities

Supervise student workers in the Remote Work Hub, supporting engagement, workplace expectations, and completion of assigned tasks.
Serve as the primary contact for students experiencing technical, operational, or logistical issues while working remotely, and provide real-time support.
Manage the CWSP on-call system after 3:00 PM and provide backup coverage beginning at 1:00 PM, responding to urgent inquiries, schedule changes, and workplace incidents.
Communicate with site supervisors and parents as needed about daily workday logistics, including student pickup details, and respond to direct inquiries from supervisors, parents, and students.
Track and check in students returning from work placements, maintain accurate PM check-in data, and prioritize student safety during the end-of-day transition.
Troubleshoot transportation challenges and communicate about delays or issues with supervisors, parents, and students as needed.
Facilitate student paperwork, including make-up day forms, assignments, and communications from Relationship Managers; document student questions, concerns, and issues.
Review student timecards and comments, flag discrepancies and performance feedback, and report findings, concerns, and emerging issues to the CWSP team.
Record data and updates and promptly escalate critical issues, serving as an operational bridge among students, site supervisors, and the broader CWSP team during PM Routine.
Provide backup support for lunch supervision and front desk coverage as needed.
Perform other duties as assigned.