Customs Entry Writer

Watchpoint Logistics, Inc.•Burlingame, CA

6d•$32 - $35•Hybrid

About The Position

Customs Entry Writers use communication skills and industry knowledge to help customers’ supply chains run efficiently and remain compliant. They build customer relationships and collaborate with internal teams to meet Customs Compliance standards. This is a hybrid position requiring reliable commuting to the Burlingame, California office twice a week. The position facilitates air and ocean customs clearances, prepares customs entries, communicates with customers and customs officials, and works with overseas offices as needed. It also involves reviewing commodity classifications, keeping customers and team members informed, routing inquiries to the appropriate contacts, compiling documentation, and conducting daily compliance audits. Watchpoint describes itself as a small, experienced multidisciplinary team that values individual strengths and contributions. Its mission is to be an employer of choice and achieve high employee and customer satisfaction in the transportation and logistics industry. The company relies on employee feedback to support professional and personal growth. Watchpoint Logistics, Inc. is an equal opportunity employer.

Requirements

High school diploma and at least 5 years of experience in customs entry writing, or an equivalent combination of education and experience.
Proficiency with computer systems and applications such as NetCHB, Cargowise, and Salesforce, as trained or required.
Make effective use of available time and resources and take responsibility for work quality and timeliness.
Demonstrate flexibility in resolving customer problems promptly and exercise sound judgment in addressing general disputes or problems.
Communicate effectively and collaborate with team members to achieve common goals; support other team members.
Express ideas and information clearly, concisely, and accurately in speech and writing; demonstrate active listening and seek to understand others’ perspectives.
Approach problems with a solution-focused mindset, use judgment to resolve issues, help identify root causes, and implement process improvements.
Demonstrate accuracy, thoroughness, and efficiency; plan and organize work, manage time, handle multiple tasks, complete initiatives with minimal errors, and meet management-set productivity goals.
Reliably commute to the Burlingame, California office twice a week.

Responsibilities

Help facilitate air and ocean customs clearances to meet customer expectations.
Coordinate with overseas offices and customers as necessary.
Complete customs entries and maintain communication with customers and customs officials.
Proof commodity classifications and recommend reclassification to a supervisor.
Proactively update customers and/or team members and address questions about entry status.
Use CRM and HRIS systems to find facility addresses, contact details, and organization charts to route customers or vendors to the appropriate CSR or department.
Collaborate with team members to compile required documentation and conduct daily compliance audits.
Use judgment and initiative to suggest solutions to a supervisor based on audit results.
Perform additional duties as assigned.