Customs Entry Writer

Watchpoint Logistics•Burlingame, CA

5d•Hybrid

About The Position

Customs Entry Writers use communication skills and industry knowledge to help ensure customers’ supply chains run efficiently and remain compliant. They build customer relationships and collaborate with internal teams to meet Customs Compliance standards. This is a hybrid position requiring reliable commuting to the Burlingame, California office twice a week. The role facilitates air and ocean customs clearances, completes customs entries, maintains communication with customers and customs officials, and coordinates with overseas offices and customers as needed. It also involves reviewing commodity classifications, helping compile documentation, conducting daily compliance audits, and proposing solutions based on audit results. Watchpoint describes its team as a small, experienced, multidisciplinary group that values individual strengths and contributions. The company emphasizes employee engagement, employee and customer satisfaction, and professional and personal growth. Watchpoint Logistics, Inc. is an equal opportunity employer.

Requirements

High school diploma and a minimum of 5 years of experience in customs entry writing, or an equivalent combination of education and experience.
Proficient use of computer systems and applications, including NetCHB, Cargowise, and Salesforce, as trained or required.
Make effective use of available time and resources and take responsibility for the quality and timeliness of work.
Demonstrate flexibility and sound judgment when resolving customer problems, disputes, or other issues.
Communicate effectively and collaborate with team members to achieve common goals.
Express ideas and information clearly, concisely, and accurately, verbally and in writing; demonstrate active listening and seek to understand others’ perspectives.
Approach problems with a solution-focused mindset, help identify root causes, and implement process improvements.
Demonstrate accuracy, thoroughness, and efficiency.
Plan and organize work, manage time, handle multiple tasks simultaneously, and complete initiatives with minimal errors.
Meet productivity goals set by management.

Responsibilities

Help facilitate air and ocean customs clearances to meet customer expectations.
Coordinate with overseas offices and customers as necessary.
Complete customs entries and maintain communication with customers and customs officials.
Proof commodity classifications and recommend reclassification to a supervisor.
Proactively update customers and/or team members about entry status and address related questions.
Use CRM and HRIS systems to locate facility addresses, contact details, and organization charts, and route customers or vendors to the appropriate CSR or department.
Collaborate with team members to compile necessary documentation and perform daily compliance audits.
Use judgment and initiative to suggest solutions to a supervisor based on audit results.
Perform additional duties as assigned.