Customs Entry Writer/Auditor
About The Position
Evolve Trade Services LLC, a licensed customs brokerage entity and wholly owned subsidiary of Zonos Holdings LLC, is hiring a Customs Entry Writer to join its growing customs brokerage team. The role prepares, reviews, files, monitors, and audits customs entries, and works directly with customers to resolve issues that could prevent shipments from clearing. The employee also works with U.S. Customs and Border Protection (CBP) and Partner Government Agencies (PGAs) on holds, documentation requests, and other clearance issues. Customs clearance is time-sensitive and may require immediate attention outside traditional business hours. The position requires non-standard hours, including early mornings, late evenings, weekends, and holidays, with reliability during assigned hours being critical. Prior brokerage experience is not required for entry-level candidates; the company will train the right person. The position is on-site in St. George, Utah, and is open to both high-potential candidates new to customs brokerage and experienced Customs Entry Writers.
Requirements
- Exceptional attention to detail and a high degree of accuracy.
- Strong sense of urgency and ability to prioritize time-sensitive work.
- Excellent written and verbal communication skills.
- Strong customer service and problem-solving skills.
- Ability to work directly with customers through complex or frustrating situations.
- Ability to learn technical, detailed, and highly regulated processes.
- Strong organizational and time-management skills.
- Comfort working with large amounts of data and identifying discrepancies.
- Comfort learning new software and working in technology-driven workflows.
- Ability to balance speed with accuracy.
- Good judgment and willingness to ask questions or escalate when something does not look right.
- Dependability and ability to consistently work an assigned non-traditional schedule.
- Ability to work effectively under pressure when shipment or clearance issues require immediate attention.
- Ability to work on-site in St. George, Utah.
Nice To Haves
- For experienced candidates: demonstrated experience independently preparing customs entries.
- For experienced candidates: experience working with ACE/ABI, tariff classification, PGAs, entry exceptions, and related customs processes.
Responsibilities
- Prepare, review, and file customs entries, including Type 01, Type 11, and Type 13 entries.
- Work with additional customs filings and processes, including ACAS and AMS.
- Review client manifest and shipment data for completeness, accuracy, and regulatory compliance.
- Review, assign, or correct HTS classifications under the guidance of the Licensed Customs Broker.
- Review commercial invoices, packing lists, shipping documents, and other supporting documentation.
- Monitor entries through the clearance process and quickly identify and resolve errors, discrepancies, or exceptions.
- Work directly with customers to resolve missing, incomplete, or incorrect shipment or entry data.
- Communicate with customers throughout the clearance process and provide timely updates when issues arise.
- Monitor and manage CBP and PGA holds, documentation requests, and other post-entry tasks in coordination with customers.
- Complete post-entry audits and identify data, documentation, or compliance issues requiring correction or follow-up.
- Review exceptions where automation needs human judgment and escalate to the Licensed Customs Broker when needed.
- Learn and apply CBP and PGA requirements related to customs clearance.
- Track recurring issues and communicate trends or problems to the broader team.
- Identify opportunities to improve processes and technology to make customs clearance more accurate and efficient.
Benefits
- Relocation assistance for candidates relocating to St. George, Utah.
- Medical, dental, vision, and life insurance; the company pays 100% of the employee premium.
- Paid parental leave and other life event leave.
- 401(k) retirement plan with a generous company match.
- Four weeks of vacation, plus sick and other paid time off.
- Employee Assistance Program.
- One month of paid time off at the five-year anniversary.
- Office stocked with snacks and drinks.
- Weekly company lunch.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
