Customs Brokerage Agent

Expeditors•Brisbane, CA

7d•$24 - $31

About The Position

The Customs Brokerage Agent ensures the proper and timely movement and clearance of freight while providing exceptional customer service within the Customs Brokerage department. The role supports smooth shipment processing, accurate operational data entry, shipment tracking, clear communication, client billing, compliance, and team coverage through cross-training. The agent is expected to identify opportunities to improve efficiency, adopt technology to optimize work, complete 52 hours of training annually including mandatory training, and develop customer relationships to exceed expectations. The position requires a sense of urgency and a willingness to help by offering solutions. The posting states that candidates must be local. The description also lists technical and business capabilities involving automation, Microsoft Copilot and M365, data structures and integrations, AI concepts, operational processes, and translating business requirements into technical solutions. The hourly compensation is listed as $24.00–$31.00 in one section and $24.00–$30.00 in another; a bonus may be available after the first year of continuous employment in the position.

Requirements

Knowledge of and/or prior experience with industry-specific qualifications.
Effective interpersonal skills, including the ability to listen, comprehend, and communicate clearly and concisely to obtain positive results.
Proactive approach and strong organizational skills.
Good computer skills, including Excel, Word, and PowerPoint.
Strong understanding of software development principles.
Experience with automation platforms such as Power Automate.
Experience with Microsoft Copilot and M365 technologies.
Familiarity with data structures, APIs, integrations, and system architecture.
Basic understanding of AI, machine learning, LLMs, and prompt engineering.
Ability to troubleshoot technical issues independently.
Strong analytical and problem-solving abilities.
Ability to understand complex operational processes.
Experience translating business requirements into technical solutions.
Excellent communication and stakeholder management skills.
Must be local.

Nice To Haves

Experience developing automations, applications, or digital solutions.
Experience leading cross-functional projects.
Experience working in operations, logistics, finance, or enterprise shared services environments.
Certifications in Microsoft Power Platform, Azure AI, Microsoft Copilot, or related technologies.

Responsibilities

Ensure smooth and timely shipment process flow.
Ensure accurate and timely data entry into the operational system based on defined metrics.
Track and trace shipments.
Provide proactive and clear communication to internal and external customers.
Ensure accurate and timely client billing, including dispute resolution.
Understand customer expectations and ensure all elements of the SOP and KPIs are met.
Ensure compliance with company policies and external regulations.
Complete cross-training to support team coverage.
Professionally represent Expeditors to customers, service providers, and government agencies.
Continually identify areas to improve efficiency.
Embrace and adopt technology to optimize work.
Complete 52 hours of training per year, including mandatory training.
Drive and develop customer relationships to exceed customer expectations.
Offer solutions and help with a sense of urgency.

Benefits

Paid vacation (first year prorated based on month of hire, then eligible for 15 days).
10 holidays.
2 flexible days.
Paid sick time accruing at 1 hour per 30 hours paid.
401(k) Retirement Savings Plan with employer match.
Employee Stock Purchase Plan (ESPP).
Medical, prescription drug, dental, and vision coverage.
Health Savings Account (HSA).
Life and disability insurance.
Paid parental leave, subject to additional eligibility criteria.
Dependent Care Flexible Spending Account (DC FSA).
Commuter benefit.
Employee Assistance Program (EAP).
Learning & Development Program.
Educational assistance and reimbursement.
May be eligible for a bonus following the first year of continuous employment in the position.