Weekend Customization Supervisor

GME Supply Family of Brands • Columbia, MO

3d

About The Position

The Customization Supervisor leads the daily operations of the embroidery and heat press production department. The role is responsible for managing staff, production, and quality for the assigned shift, while ensuring efficient order processing and on-time delivery. The supervisor oversees customization associates, maintains equipment, manages workflow, and implements process improvements to support the company’s customization services.

Requirements

• Mid- to senior-level experience with in-house customization software and related machines.
• At least one year of leadership experience.
• Proven ability to lead a team in a fast-paced, deadline-driven environment.

Responsibilities

• Take responsibility for shift staffing, production, and production quality.
• Oversee scheduling, prioritization, and workflow to support accurate, on-time order fulfillment.
• Maintain housekeeping standards and a clean, safe workplace.
• Monitor production output for compliance with design specifications, quality standards, and customer requirements.
• Lead and train customization associates on equipment operation, production standards, and quality control.
• Communicate clearly, verbally and/or in writing, with customization staff.
• Use problem-solving and troubleshooting skills to help team members work effectively.
• Teach staff to identify root causes and resolve problems.
• Perform routine equipment checks and coordinate preventive maintenance as needed.
• Maintain accurate production metrics, order status, and customization-material inventory data.
• Coordinate with warehouse, sales, and customer service teams to align production with customer orders and delivery schedules.
• Ensure compliance with safety regulations and company policies in the customization area.
• Identify and implement improvements to increase efficiency and reduce production errors.
• Handle escalations involving employee needs, customization errors, returns, or customer complaints.
• Support the integration of new equipment, techniques, or products into the customization process.

Benefits

• Health, vision, and dental insurance with company contributions
• Company HSA contributions
• Optional accident and short-term disability insurance
• Free 24/7 Employee Assistance Program
• Paid time off that increases with tenure
• Company-paid holidays
• Paid volunteer time off
• 401(k) matching with no vesting requirements

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed