Customer Value Engineer

Selector Software•Santa Clara, CA

1d•Hybrid

About The Position

Selector is building an operational intelligence platform for digital infrastructure. Using an AI/ML-based analytics approach, the platform provides actionable, multi-dimensional insights to network, cloud, and application operators. It helps operations teams meet their KPIs through seamless collaboration, a search-driven conversational experience, and automated data engineering pipelines. Our solutions are used by leading Telecom, Media, Health Care, Finance, Retail, Professional Sports, and Fortune 500 enterprise organizations around the world. Our novel approach and rapidly expanding footprint position us for continued growth as a category leader. About the Role Customer Engineers are the technical owners of customer relationships after the Proof of Concept, partnering with enterprise customers to turn successful evaluations into long-term business outcomes by driving production adoption, expanding platform capabilities, and serving as trusted technical advisors. As the technical authority for their accounts, they bridge business objectives and engineering execution, translating requirements into scalable solutions aligned with Selector AI's architectural best practices, and work closely with Customer Success Managers, Product, Engineering, and Forward Deployed Engineering to guide customers from rollout through continuous adoption and expansion.

Requirements

3+ years in a customer-facing technical role (Customer Engineering, Professional Services, or Network Engineering).
Deep expertise in enterprise networking: BGP, MPLS, IGPs, Traffic Engineering, SD-WAN, Wireless, SNMP, Syslog, NetFlow/sFlow/IPFIX, telemetry (gNMI/OpenConfig), and REST APIs.
Experience deploying or supporting enterprise observability, AIOps, network management, or infrastructure monitoring platforms; demonstrated success with Fortune 500 / large enterprise customers.
Strong understanding of cloud platforms, APIs, and modern infrastructure architecture; experience translating business requirements into technical designs and implementation plans.
Excellent communication and executive presentation skills; willing to travel 10–20% for customer engagements and strategic onsite meetings.

Nice To Haves

Kubernetes, containers, cloud-native infrastructure, or SaaS platforms; Python, JSON, YAML, or infrastructure automation; AIOps/ML in IT Operations; ITSM platforms such as ServiceNow.

Responsibilities

Own technical success: serve as the primary technical advisor from POC through production, adoption, and expansion; build trusted relationships with customer architects, engineering leaders, and executives; run technical success plans that accelerate adoption and surface new use cases.
Lead technical strategy & execution: own the technical architecture for assigned accounts, minimizing technical debt; translate business requirements into detailed technical specs and engineering-ready work items; lead architecture reviews, workshops, onboarding, and complex production troubleshooting across networking, observability, integrations, APIs, and AI-driven workflows.
Drive cross-functional outcomes: partner with CSMs, Sales, Solutions Engineering, Product, and Engineering to align technical execution with business objectives; act as the customer's technical advocate on product feedback and roadmap priorities.