Customer Value Manager

Phenom People Pvt Ltd•Horsham, PA

7d•$75,000 - $85,000

About The Position

Phenom is seeking a Customer Value Manager (CVM) to engage with customers globally and drive adoption and usage of Phenom’s TXM platform. The role focuses on helping customers attain value from the platform, creating a foundation for platform expansion and net retention, and delivering a strong customer experience that supports customer value, adoption, and retention.

Requirements

At least 5 years of experience in a Customer Success or Customer Value Manager role within the SaaS space.
Experience using technology, metrics, and reporting to manage a customer support function.
Ability to have value-based conversations with business executives and key clients.
Experience managing products, product offerings, and customer experience with products.
Strong organizational and project management skills.

Responsibilities

Understand customers’ business objectives, challenges, and opportunities to deliver business impact, innovation, and relevant value.
Drive value from deployed solutions across the customer portfolio, support retention, and recommend ways to optimize adoption and use of the TXM platform.
Educate customers about new product capabilities and communicate their value propositions.
Collaborate with key stakeholders to build connections and support a smooth customer journey.
Oversee key stakeholder relationships after contract signature and own and develop those relationships after go-live.
Create success and adoption plans following sales handover to define partnership expectations.
Oversee Champions training and certification, and deliver persona-based end-user training.
Host regular end-user office hours through go-live and oversee the early adoption period and its metrics.