Customer Value Architect

Neara • Los Angeles, CA

5d • $130,000 - $190,000

About The Position

Neara is hiring a Customer Value Architect to work closely with its highest-value customers and drive adoption of the Neara platform, define and validate customer value, and support broader use of the platform. The role requires developing proficiency in Neara’s software, the industries it serves, and the solutions and value it provides. It includes meaningful on-site customer time and close collaboration with Neara Sales and Deployment teams.

The Customer Value Architect helps customers embed the platform across their organizations, ensures scoped solutions deliver identified business outcomes, and advises on how Neara can support customer strategies and goals. The role also develops customer business cases and ROI measures, identifies opportunities for wider platform adoption, and helps establish reporting and value-review practices. The architect builds trusted relationships with customer stakeholders and designs training and workshops aligned with customer goals and workflows.

Requirements

• Significant experience in enterprise account engagement, strategy, and client management; experience in a large consulting organization is ideal.
• Familiarity with enterprise software platforms and deployments.
• Experience in software engineering or other relevant technical experience.
• Experience developing tangible customer value and ROI frameworks mapped to client strategic and business priorities.
• Strong communication skills and the ability to explain complex topics clearly.
• Strong critical-thinking skills and the ability to translate customer outcomes into technical solutions.
• Strong external stakeholder engagement skills, including the ability to build trusted relationships.
• Proactive problem-solving skills and an interest in finding creative solutions to customer pain points and commercial opportunities.
• Programming, data integration, and use of tools such as macros and various software languages to create tailored solutions.

Nice To Haves

• Experience in infrastructure, particularly the energy sector.

Responsibilities

• Develop a strong understanding of the Neara software platform and explain its functionality and value to customers.
• Work closely with customers, including spending meaningful time on-site, to drive and embed platform use throughout their organizations.
• Enable customers to use the platform proficiently and support ease of adoption and use.
• Ensure Neara solutions are delivered as contractually scoped and achieve identified business outcomes.
• Understand customer strategic imperatives and business goals, and advise where Neara solutions can enable or enhance them.
• Act as a trusted commercial and technical advisor, supporting the integration of Neara solutions into customer businesses, including related workflow and change-management needs outside the core Neara scope.
• Collaborate with customers to define and deliver business cases and ROI metrics, and establish cadences for internal reporting and value-delivery reviews.
• Identify additional customer business drivers and pain points that could create opportunities to expand platform adoption and use of other Neara solutions.
• Engage a broad range of customer stakeholders and build trusted relationships based on credibility, authenticity, and transparency.
• Collaborate with Neara Sales and Deployment teams to support customer satisfaction, platform adoption, growth, and consistent frameworks for demonstrating adoption and value.
• Design and deliver focused training sessions and workshops aligned with customer goals and workflows.
• Identify emerging client needs and strategic opportunities, and work with Neara Sales and Deployment teams to inform account strategies and growth opportunities.

Benefits

• Competitive salary and ESOP.
• Significant career development and growth opportunities.
• Highly meritocratic, non-bureaucratic, low-ego work culture.
• Opportunity to work on complex, meaningful products and real-world problems.
• Opportunity to play a direct, critical role in the trajectory of a high-growth company.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed