About The Position
The Customer Value Architect is a specialized role within the Tekion Customer Value organization, focusing on deep dealership operations experience and mastery of the Tekion DMS platform. Unlike generalist account roles, this position requires domain expertise to diagnose performance issues and create actionable roadmaps for dealerships. The CVA translates utilization data into performance diagnoses and guides dealers through a structured plan for improvement, serving as the product expert when deeper insights are needed.
Requirements
- Direct experience in automotive dealership operations as a GM, controller, department manager, or equivalent role where you owned outcomes across multiple functions.
- Credibility with dealership operators based on deep knowledge of dealership operations.
- Demonstrated fluency with DMS platforms and dealership technology.
- Structured consulting or advisory instincts, including the ability to diagnose a situation, build a recommendation, and guide a stakeholder to action.
- Strong Executive Presence to work with top-level Dealer Executives.
Nice To Haves
- Prior experience with Tekion or a comparable DMS at an administrative or power user level.
- Experience in a customer success, consulting, or enablement role within a SaaS or automotive technology environment.
- Tekion ARC knowledge, Variable preferred, Fixed knowledge secondary.
- Familiarity with BI tools such as Tableau, Looker, Sigma, or Power BI.
- Bachelor's degree in Business, Automotive Management, or related field; equivalent dealership operations experience accepted in lieu of degree.
Responsibilities
- Conduct performance assessments using the Dealer Maturity Model diagnostic to identify dealership progression and blockers.
- Own the tier advancement plan for each account, translating diagnostic findings into a prioritized roadmap with clear milestones and measurable outcomes.
- Partner with Customer Value Managers to integrate diagnostic findings into Customer Value Plans and Value Review conversations.
- Identify and interpret industry metrics as evidence of value realization.
- Apply structured discovery methodology to diagnose situations before prescribing solutions.
- Frame problems in the dealer's language, translating platform data and adoption gaps into business terms.
- Navigate resistance by identifying the source of pushback and adapting engagement approaches.
- Facilitate high-stakes conversations including value reviews, workflow redesign sessions, and change management discussions.
- Maintain mastery of the Tekion platform across all relevant modules.
- Serve as an escalation resource for complex product questions.
- Design and deliver group enablement programs, including cohort sessions, virtual clinics, and workflow deep dives.
- Contribute to CVA playbook development, turning field patterns into repeatable methodologies.
Benefits
- Competitive compensation
- Generous stock options
- 100% employer-paid top-of-the-line medical, dental and vision coverage
- Unlimited PTO
- Parental leave
- Free snacks and beverages
- Opportunity to work with bright minds from Silicon Valley’s most dominant and successful companies
- Opportunity to grow and prosper in an early stage, hyper-growth start-up
- Work on the latest and coolest technologies
- Dynamic work environment with a strong sense of community and collaboration
- Open and transparent culture that encourages innovation, rewards performance and discourages hierarchy
- Exciting opportunities for career growth and development
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
