Bilingual Customer Success Consultant (Contract)

Staples Inc.•Boucherville, QC

1d•Remote

About The Position

As a Customer Success Consultant, you will be responsible for positioning yourself as a business partner with outside Account Managers (AM’s) and Strategic Account Leaders (SALs), assisting with managing our corporate accounts with a focus on taking the lead on non-strategic selling activities from the AM/SAL. This is done by providing solutions tailored to customer needs. The Customer Success Consultant will be expected to interface and lead the interactions with customers, other departments, SAL’s, AM’s and all levels of the Staples organization to meet customer needs and drive sales. Some travel may be required.

Requirements

High School Diploma/GED required
Proficiency in various MS office Software applications, including Word, Excel, PowerPoint, Power BI, teams, Outlook, SharePoint
Excellent verbal and written communication skills
Bilingualism in English & French is required.
Business process impact knowledge

Nice To Haves

Consultative selling skills are an asset.

Responsibilities

Be the liaison for the Strategic Account Leader and/or Account Manager to Customers with a focus on removing non-strategic selling activities from the AM/SAL.
Working in a team-centered environment where continuous learning and experimentation is your day-to-day
Takes ownership of client issues and applies critical thinking and problem-solving abilities
Establish and maintain relationships with internal support team to meet customers’ ongoing & changing needs
Be the value-added impact for our customers. Assist on program roll-outs and implementations of new partnerships as required.
Resolve issues to the customer’s satisfaction through experience and utilization of available resources. (Customer Care, Non-Stock Procurement, Sales, Transportation, Operations, Credit etc)