d) - AI health-tech

voize•New York, NY

About The Position

The Customer Training Manager will own the training experience for users in the US, delivering impactful online and onsite training so users can maximize the value of voize’s AI-powered solution. The role includes engaging groups of 10–15 caregivers and helping them adopt the technology to improve their documentation workflow. The manager will lead training for new customer deployments, coordinate with Customer Success on training readiness and Hypercare follow-up, and refine training materials and playbooks for the US market and individual customers. The position involves travel to customer sites for training and go-live support, collaboration with Product, Customer Success, and the German training team, and measuring training effectiveness through adoption metrics and feedback.

Requirements

At least 3 years of training, onboarding, or customer enablement experience in B2B.
Ability to design and deliver training to in-person audiences.
Excellent communication skills and ability to explain complex workflows and platform features clearly.
Ability to adapt training delivery based on learner needs and feedback.
Attention to detail, particularly regarding process documentation and healthcare compliance requirements.
Data-driven approach to refining training using adoption metrics, feedback, and outcomes.
Flexibility and problem-solving ability in varied care settings, including those with legacy EHRs or limited IT infrastructure.
Ownership mentality and ability to drive training success with minimal scaffolding in a startup environment.
Comfort traveling to customer sites across the US for 2–3 weeks per month, depending on deployment schedules.

Nice To Haves

Experience in healthcare, SaaS, or technical environments.
Experience training non-technical or diverse learner populations.

Responsibilities

Lead in-person training sessions for new customer deployments, primarily for nurses and CNAs.
Partner with Customer Success to ensure training readiness and support adoption through the Hypercare follow-up cadence.
Refine training materials and playbooks for the US market and individual customers as needed.
Travel to customer sites to deliver onsite training and support go-live activities.
Collaborate with Product, Customer Success, and the German training team to optimize training and share insights.
Measure and report training effectiveness using adoption metrics and feedback, and continuously improve the training approach.