Customer Training & Education Manager - Remote US

The Customer Training Manager will be responsible for designing and delivering training programs to ensure customers have the knowledge and skills to effectively use Seamless.AI products and services. This includes conducting daily webinars, creating on-demand training materials, and developing a comprehensive training curriculum. The manager will collaborate with cross-functional teams to align training programs with product updates and customer needs, and will collect and analyze customer feedback to continuously improve training programs. The ideal candidate will have experience in multimedia tools and software, possess an analytical mindset, and be able to customize training content for different customer segments.

• Conduct daily customer webinar training sessions on Seamless.AI product features, best practices, and industry trends
• Create high-quality on-demand training materials such as video tutorials, user guides, and interactive modules
• Develop and implement a comprehensive training curriculum to maximize customer adoption, product usage, and retention rates
• Collaborate with cross-functional teams to align training programs with product updates, launches, and customer needs
• Collect and analyze customer feedback to enhance training programs and education
• Stay up to date with industry trends and training methodologies to improve training materials and delivery methods
• Identify training gaps and develop new training content and resources
• Familiarity with multimedia tools and software for e-learning resources
• Analytical mindset to assess training program effectiveness and make data-driven improvements
• Maintain accurate records of training activities, customer participation, and performance metrics
• Customize training content for different customer segments or industries
• Collaborate with cross-functional teams to improve training offerings based on customer feedback and market trends

• Conduct daily customer webinar training sessions
• Create high-quality on-demand training materials
• Develop and implement a comprehensive training curriculum
• Collaborate with cross-functional teams
• Collect and analyze customer feedback
• Stay up to date with industry trends and best practices
• Identify training gaps and develop new training content
• Familiarity with multimedia tools and software for e-learning
• Analytical mindset for assessing training program effectiveness
• Maintain accurate records of training activities
• Customize training content for different customer segments or industries
• Collaborate with cross-functional teams to improve training offerings based on customer feedback and market trends

• Conduct daily customer webinar training sessions
• Create high-quality, engaging on-demand training materials
• Develop and implement a comprehensive training curriculum
• Collaborate closely with cross-functional teams
• Collect and analyze customer feedback
• Stay up to date with industry trends and best practices
• Identify training gaps and develop new training content
• Familiarity with multimedia tools and software
• Analytical mindset to assess training program effectiveness
• Maintain accurate records of training activities
• Customize training content for different customer segments or industries
• Collaborate with cross-functional teams to improve training offerings
• Minimum one year of customer facing training experience
• Experience with Learning Management Systems (LMS) or similar platforms
• Familiarity with customer success strategies and methodologies
• Certification in instructional design or adult learning
• Seamless.AI product experience