Stiles University Customer Training Coordinator

Stiles Machinery • Kentwood, MI

2d • Onsite

About The Position

The Customer Training Coordinator is responsible for the administration, coordination, and execution of customer training programs delivered through Stiles University. This role owns the day-to-day training operations process, including course scheduling, enrollment administration, customer communications, training records management, program logistics, and related business processes. The Customer Training Coordinator serves as a primary point of contact for customers, instructors, sales teams, and internal stakeholders while ensuring training programs are delivered efficiently and provide a positive customer experience. The role also maintains training data and documentation within Salesforce and other business systems and contributes to the overall success of Stiles University programs.

Requirements

• Bachelor's degree or equivalent experience.
• Three to five years of experience in administration, customer service, training coordination, operations, or a related field.
• Experience with Salesforce, CRM systems, Microsoft Office, and other preferred business software.
• Strong organizational, communication, and problem-solving skills.
• Strong organizational skills with the ability to effectively manage multiple priorities and deadlines.
• Excellent verbal, written, and interpersonal communication skills.
• Strong customer service orientation and relationship-building skills.
• Attention to detail and commitment to maintaining accurate records and documentation.
• Problem-solving skills with the ability to identify issues and implement solutions.
• Ability to work independently and exercise sound judgment.
• Ability to adapt to changing priorities and business needs.
• Proficiency in Microsoft Office and the ability to learn new software and systems quickly.

Responsibilities

• Administer and coordinate customer training programs, including course scheduling, enrollment management, training records, and program logistics.
• Serve as a primary point of contact for customers, instructors, sales teams, and other stakeholders regarding training programs and services.
• Ensure training programs are delivered in a professional and customer-focused manner by coordinating classroom setup, training materials, hospitality, and onsite logistics.
• Maintain training-related data, records, documentation, and reporting within Salesforce and other business systems.
• Support invoicing, compliance documentation, and other administrative processes associated with customer training operations.
• Identify and implement opportunities to improve processes, customer experience, and operational efficiency.
• Support departmental initiatives and special projects as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level