Customer Technical Specialist

Peraton•Las Vegas, NV

4d•$39,000 - $62,000•Onsite

About The Position

Peraton is hiring Customer Technical Specialists to provide IT operational and project support to the Department of Homeland Security (DHS) and Transportation Security Administration (TSA) customer at airports across the U.S. The role supports the Federal Security Director, staff, and screening workforce by delivering professional, high-quality technology services at airport and off-site locations. It also provides technical guidance for directing and monitoring information systems operations, maintaining service levels, supporting Operations and Maintenance (O&M) projects, and recommending improvements. This position requires on-site work in Las Vegas, Nevada, and travel of up to 25% as needed. The specialist provides hands-on support for network infrastructure, end-user devices, communications equipment, and transportation security systems. Work includes troubleshooting and resolving hardware, software, and connectivity issues; installing and configuring devices; maintaining equipment and configuration records; coordinating desk-side support; and assisting senior government personnel in high-profile environments.

Requirements

Bachelor’s degree and 0 years of experience, or Associate’s degree and 2 years of experience, or high school diploma/equivalent and 4 years of experience.
U.S. citizenship required.
Must be able to obtain and maintain a DHS Entrance on Duty (EOD) clearance.
Experience supporting end-user IT hardware and software in a desk-side or field service environment.
Experience supporting a variety of IT technologies, including laptops and mobile devices.
Excellent communication skills and the ability to support senior-level government staff professionally.
Ability to travel up to 25% as needed.
Ability to spend 4 or more hours per day on foot and walk long distances in airport and office environments.
Ability to lift 40–50 pounds when installing IT equipment and push or pull carts to transport equipment.
Ability to kneel, bend, and reach under desks to connect or repair cabling and connect patch cables between patch panels and network switches.
Ability to perform physical activities that may include climbing ladders, stooping, kneeling, crouching, reaching, walking, pushing, pulling, lifting, grasping, and using hand tools.
Close visual acuity to perform activities such as viewing a computer terminal.
Ability to work subject to hazards including proximity to moving mechanical parts, moving vehicles, and electrical current.

Nice To Haves

Prior experience supporting DHS or other federal agencies.
Industry certifications such as CompTIA A+, Network+, Cisco, or Microsoft credentials.
Familiarity with Cisco switch installations and complex fiber backbone configurations.
Working knowledge of Cat6 and fiber patching, installation, and repairs.

Responsibilities

Provide hands-on technical support for Cisco switches, fiber backbones, network infrastructure, desktops, laptops, tablets, printers, scanners, peripherals, communication equipment, and transportation security systems.
Troubleshoot and resolve hardware, software, and network issues remotely and in person.
Install and configure end-user devices, including laptops, mobile devices, VTC units, and peripherals.
Support fiber backbones, patch panels, and network interconnectivity to maintain secure and reliable communications.
Log and manage updates through a ticketing system and maintain accurate asset and configuration records.
Conduct routine IT inventory audits, update cabinet documentation, and keep equipment records current.
Partner with Peraton leadership to recommend technology and process improvements that enhance service delivery and customer experience.
Provide professional technical support to senior government personnel and other customer staff.
Support end-user hardware and software, including COTS, GOTS, and web software; network infrastructure; VoIP; audiovisual display systems; and analog and wireless technologies.
Schedule and coordinate desk-side support for software installations and hardware or software break/fix activities.
Investigate and resolve connectivity issues related to end users, site infrastructure, and STIP IT equipment.
Provide technical guidance for directing and monitoring information systems operations, maintaining contracted service levels, and supporting O&M project activities.