Customer Technical Specialist

Peraton•Des Moines, IA

2d•$39,000 - $62,000•Onsite

About The Position

Peraton is hiring Customer Technical Specialists to provide IT-related operational and project support for the Department of Homeland Security (DHS)/Transportation Security Administration (TSA) customer at airports across the U.S. The role supports the Federal Security Director, staff, and screening workforce by delivering professional, high-quality services and technology support across airport and off-site locations. It includes providing technical guidance for directing and monitoring information systems operations, maintaining service levels under contracted agreements, exercising judgment to sustain IT operations, making recommendations, and supporting multiple Operations and Maintenance (O&M) project activities. The position requires on-site work in Des Moines, Iowa, and willingness to travel up to 25%. The specialist provides hands-on support for IT and network systems, troubleshoots and resolves technical issues remotely and in person, installs and configures end-user devices, supports network infrastructure and communications, and maintains ticketing, asset, inventory, and configuration records. The role also coordinates desk-side support and assists with technology and process improvements, often providing support directly to senior government personnel in high-profile environments.

Requirements

Bachelor’s degree and 0 years of experience, or associate’s degree and 2 years of experience, or high school diploma/equivalent and 4 years of experience.
U.S. citizenship.
Ability to obtain and maintain a DHS Entrance on Duty (EOD) clearance.
Experience with desk-side IT support.
Experience supporting a variety of IT technologies, including laptops and mobile devices.
Ability to work on site in Des Moines, Iowa.
Willingness to travel up to 25%.
Ability to spend 4 or more hours per day on one’s feet, often walking long distances in airport and office environments.
Ability to lift 40–50 pounds when installing IT equipment and to push or pull carts to transport equipment.
Ability to kneel, bend, and reach under desks to connect or repair cabling and connect patch cables from patch panels to network switches.
Ability to perform physical activities that may include climbing ladders, stooping, kneeling, crouching, reaching, walking, pushing, pulling, lifting, grasping, and using hand tools.
Close visual acuity to perform activities such as viewing a computer terminal.
Ability to work subject to hazards including proximity to moving mechanical parts, moving vehicles, and electrical current.

Nice To Haves

Relevant DHS-focused experience.
A+ certification.
Network+ certification.
Cisco and Microsoft certifications.
Ability to install Cisco switches and complex fiber backbone interconnectivity.
Knowledge and experience connecting, patching, or repairing Cat6 and fiber infrastructure.
Ability to communicate professionally with senior executive government staff.

Responsibilities

Provide hands-on support for Cisco switches, fiber backbones, network infrastructure, end-user devices, peripherals, communications equipment, and transportation security systems.
Troubleshoot and resolve hardware, software, network, and connectivity issues remotely and in person, including issues involving end users, site infrastructure, and STIP IT equipment.
Install and configure laptops, mobile devices, VTC units, and other end-user equipment and peripherals.
Support infrastructure components such as fiber backbones, patch panels, and network interconnectivity to maintain secure and reliable communications.
Log and manage updates in a ticketing system and maintain accurate asset and configuration records.
Conduct routine IT inventory audits, update cabinet documentation, and ensure equipment records are current.
Partner with Peraton leadership to recommend technology and process improvements that enhance service delivery and customer experience.
Provide professional technical support to senior government personnel and other customers.
Schedule and coordinate desk-side support for new software installations and hardware or software break/fix work.
Provide support for end-user hardware and software, network infrastructure, VoIP, audiovisual display systems, and analog and wireless technologies.