Customer Technical Specialist
About The Position
Peraton is hiring Customer Technical Specialists to support the Department of Homeland Security (DHS) and Transportation Security Administration (TSA) at airports across the United States. The role provides IT operational and project support for the Federal Security Director, staff, and screening workforce. It delivers professional, high-quality technology services across airport and off-site locations, and provides technical guidance for directing and monitoring information systems operations in accordance with contracted service level agreements. The position uses judgment to maintain IT operations, make recommendations, and support Operations and Maintenance (O&M) project activities. On-site work is required in Des Moines, Iowa, with travel of up to 25%.
Requirements
- Bachelor’s degree and 0 years of experience, or an Associate’s degree and 2 years of experience, or a high school diploma or equivalent and 4 years of experience.
- U.S. citizenship.
- Ability to obtain and maintain a DHS Entrance on Duty (EOD) clearance.
- Experience with desk-side IT support.
- Experience supporting a variety of IT technologies, such as laptops and mobile devices.
- Ability to work on-site in Des Moines, Iowa.
- Willingness to travel up to 25%.
- Ability to spend 4 or more hours per day on foot, often walking long distances in airport and office environments.
- Ability to lift 40–50 pounds and push or pull carts to transport equipment.
- Ability to kneel, bend, reach under desks, and connect or repair cabling and patch cables.
- Ability to perform physical activities that may include climbing ladders, stooping, kneeling, crouching, reaching, walking, pushing, pulling, lifting, grasping, and using hand tools.
- Close visual acuity to perform tasks such as viewing a computer terminal.
- Ability to work near hazards including moving mechanical parts, moving vehicles, and electrical current.
Nice To Haves
- Relevant DHS-focused experience.
- A+ certification.
- Network+ certification.
- Cisco and Microsoft certifications.
- Ability to install Cisco switches and complex fiber backbone interconnectivity.
- Knowledge and experience connecting, patching, or repairing Cat6 and fiber infrastructure.
- Ability to communicate professionally with senior executive government staff.
Responsibilities
- Provide hands-on technical support for Cisco switches, fiber backbones, network infrastructure, end-user devices, peripherals, communication equipment, and transportation security systems.
- Troubleshoot and resolve hardware, software, and network issues remotely and in person.
- Install and configure laptops, mobile devices, VTC units, and other end-user devices and peripherals.
- Support infrastructure components, including fiber backbones, patch panels, and network interconnectivity, to ensure secure and reliable communications.
- Log and manage updates through a ticketing system and maintain accurate asset and configuration records.
- Conduct routine IT inventory audits, update cabinet documentation, and keep equipment records current.
- Recommend technology and process improvements to enhance service delivery and customer experience.
- Provide professional technical support to end users, including senior government personnel, for hardware, software, network infrastructure, VoIP, audiovisual display systems, and analog and wireless technologies.
- Schedule and coordinate desk-side support for software installation and hardware or software break/fix activities.
- Investigate and resolve connectivity issues involving end users, site infrastructure, and STIP IT equipment.
- Support O&M project activities and maintain IT operations in line with contracted service level agreements.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
