Customer Technical Specialist

Peraton•Richmond, VA

2d•Onsite

About The Position

Peraton is hiring Customer Technical Specialists to support the Department of Homeland Security (DHS) and Transportation Security Administration (TSA) at airports across the United States. The role provides IT operational and project support to the Federal Security Director, staff, and screening workforce. It delivers professional technical services and guidance across airport and off-site locations while supporting information systems operations and contracted service level agreements. The position is based on-site in Richmond, Virginia, and requires travel of up to 25% as needed. The specialist provides hands-on support for IT and network systems, end-user devices, communications equipment, and transportation security systems. Work includes troubleshooting, installation and configuration, connectivity support, inventory and documentation, ticket management, and coordination of desk-side assistance. The role also supports Operations and Maintenance project activities and recommends improvements to technology and service delivery. The position may involve directly assisting senior government personnel in high-profile environments.

Requirements

Bachelor’s degree and 0 years of experience, or Associate’s degree and 2 years of experience, or high school diploma/equivalent and 4 years of experience.
U.S. citizenship.
Ability to obtain and maintain a DHS Entrance on Duty (EOD) clearance.
Experience supporting end-user IT hardware and software in a desk-side or field service environment.
Experience supporting a variety of IT technologies, including laptops and mobile devices.
Excellent communication skills and the ability to support senior-level government staff professionally.
Willingness to travel up to 25% as needed.
Ability to spend more than 4 hours per day on foot and walk long distances in airport and office environments.
Ability to lift 40–50 pounds when installing IT equipment and to push or pull carts transporting equipment.
Ability to kneel, bend, reach under desks, and connect or repair cabling and patch cables.
Ability to perform physical activities that may include climbing ladders, stooping, crouching, walking, pushing, pulling, lifting, grasping, and using hand tools.
Close visual acuity to view a computer terminal.
Ability to work near hazards such as moving mechanical parts, moving vehicles, and electrical current.

Nice To Haves

Prior experience supporting DHS or other federal agencies.
Industry certifications such as CompTIA A+, Network+, Cisco, or Microsoft credentials.
Familiarity with Cisco switch installations and complex fiber backbone configurations.
Working knowledge of Cat6 and fiber patching, installation, and repairs.

Responsibilities

Provide hands-on technical support for Cisco switches, fiber backbones, network infrastructure, end-user devices, communications equipment, and transportation security systems.
Troubleshoot and resolve hardware, software, and network issues remotely and in person.
Install and configure laptops, mobile devices, VTC units, and other end-user equipment and peripherals.
Support infrastructure components such as fiber backbones, patch panels, and network interconnectivity to ensure secure and reliable communications.
Log and manage updates through a ticketing system and maintain accurate asset and configuration records.
Conduct IT inventory audits, update cabinet documentation, and keep equipment records current.
Partner with Peraton leadership to recommend technology and process improvements that enhance service delivery and customer experience.
Provide professional technical support to senior government personnel and other customers.
Support end-user hardware, software, network infrastructure, VoIP, audiovisual display systems, analog technologies, and wireless technologies.
Schedule and coordinate desk-side support for software installations and hardware or software break/fix work.
Investigate and resolve connectivity issues involving end users, site infrastructure, and STIP IT equipment.
Provide IT operational and project support to the Federal Security Director, staff, and screening workforce while adhering to contracted service level agreements.