Customer Technical Specialist

Peraton•Las Vegas, NV

2d•Onsite

About The Position

Peraton is hiring a Customer Technical Specialist to support the Department of Homeland Security (DHS) and Transportation Security Administration (TSA) at airports across the United States. The position provides IT operational and project support to the Federal Security Director, staff, and screening workforce, delivering professional, high-quality service across airport and off-site locations. The role provides technical guidance for information systems operations, monitors performance against contracted service level agreements, helps maintain IT operations, makes recommendations, and supports Operations and Maintenance (O&M) projects. The position requires on-site work in Las Vegas, Nevada, and travel of up to 25% as needed. The specialist provides hands-on support for airport IT, network, communications, and transportation security systems; troubleshoots issues; installs and configures equipment; and supports secure, reliable connectivity. The role also coordinates desk-side service, manages ticket and asset records, performs inventory audits, and recommends improvements to technology and service delivery. Support is often provided directly to senior government personnel in high-profile environments. The role requires U.S. citizenship and the ability to obtain and maintain a DHS Entrance on Duty (EOD) clearance. Physical duties include extensive walking and standing in airport and office environments, lifting and transporting equipment, working under desks and around network equipment, and using hand tools. The position may involve proximity to moving mechanical parts, vehicles, and electrical current.

Requirements

Bachelor’s degree and 0 years of experience, or an Associate’s degree and 2 years of experience, or a high school diploma/equivalent and 4 years of experience.
U.S. citizenship.
Ability to obtain and maintain a DHS Entrance on Duty (EOD) clearance.
Experience supporting end-user IT hardware and software in a desk-side or field service environment.
Experience supporting a variety of IT technologies, including laptops and mobile devices.
Excellent communication skills and the ability to support senior-level government staff professionally.
Ability to spend 4 or more hours per day on foot, often walking long distances through airport and office environments.
Ability to lift 40–50 pounds when installing IT equipment and to push or pull carts to transport equipment.
Ability to kneel, bend, and reach under desks to connect or repair cabling and connect patch cables between patch panels and network switches.
Ability to perform physical activities that may include climbing ladders, stooping, kneeling, crouching, reaching, walking, pushing, pulling, lifting, grasping, and using hand tools.
Close visual acuity to perform activities such as viewing a computer terminal.
Ability to work around hazards such as moving mechanical parts, moving vehicles, and electrical current.
Ability to travel up to 25% as needed.

Nice To Haves

Prior experience supporting DHS or other federal agencies.
Industry certifications such as CompTIA A+, Network+, Cisco, or Microsoft credentials.
Familiarity with Cisco switch installations and complex fiber backbone configurations.
Working knowledge of Cat6 and fiber patching, installation, and repairs.

Responsibilities

Provide hands-on technical support for Cisco switches, fiber backbones, network infrastructure, end-user devices, peripherals, communication equipment, and transportation security systems.
Troubleshoot and resolve hardware, software, and network issues remotely and in person.
Install and configure end-user devices, including laptops, mobile devices, VTC units, and peripherals.
Support fiber backbones, patch panels, and network interconnectivity to maintain secure and reliable communications.
Log and manage updates through a ticketing system and maintain accurate asset and configuration records.
Conduct routine IT inventory audits, update cabinet documentation, and keep equipment records current.
Partner with Peraton leadership to recommend technology and process improvements that enhance service delivery and customer experience.
Provide professional technical support to end users, including senior government personnel, for hardware, software, network infrastructure, VoIP, audiovisual display systems, and analog and wireless technologies.
Schedule and coordinate desk-side support for software installations and hardware or software break/fix activities.
Investigate and resolve connectivity issues involving end users, site infrastructure, and STIP IT equipment.
Support O&M project-related activities and information systems operations in accordance with contracted service level agreements.