Customer Technical Specialist

Peraton•Denver, CO

4d•$39,000 - $62,000•Onsite

About The Position

Peraton is hiring Customer Technical Specialists to provide IT operational and project support for the Department of Homeland Security (DHS) and Transportation Security Administration (TSA) at airports across the U.S. The role supports the Federal Security Director, staff, and screening workforce by delivering professional, high-quality technical services and technologies at airport and off-site locations. The position provides technical guidance for directing and monitoring information systems operations, maintaining contracted service level agreements, and supporting multiple Operations and Maintenance (O&M) project activities. The position requires on-site work in Denver, Colorado, and travel of up to 25%.

Requirements

Bachelor’s degree and 0 years of experience, or an associate degree and 2 years of experience, or a high school diploma/equivalent and 4 years of experience.
U.S. citizenship.
Ability to obtain and maintain a DHS Entrance on Duty (EOD) clearance.
Experience with desk-side IT support.
Experience supporting a variety of IT technologies, including laptops and mobile devices.
Ability to travel up to 25%.
Ability to work on site in Denver, Colorado.
Ability to spend 4 or more hours per day on foot, often walking long distances through airport and office environments.
Ability to lift 40–50 pounds when installing IT equipment and push or pull carts to transport equipment.
Ability to kneel, bend, and reach under desks to connect or repair cabling and connect patch cables between patch panels and network switches.
Ability to perform physical activities that may include climbing ladders, stooping, kneeling, crouching, reaching, walking, pushing, pulling, lifting, grasping, and using hand tools.
Close visual acuity to perform tasks such as viewing a computer terminal.
Ability to work near hazards including moving mechanical parts, moving vehicles, and electrical current.

Nice To Haves

Relevant DHS-focused experience.
A+ certification.
Network+ certification.
Cisco and Microsoft certifications.
Ability to install Cisco switches and complex fiber-backbone interconnectivity.
Knowledge and experience connecting, patching, and repairing Cat6 and fiber infrastructure.
Ability to communicate professionally with senior executive government staff.

Responsibilities

Provide hands-on technical support for Cisco switches, fiber backbones, network infrastructure, end-user devices, communications equipment, and transportation security systems.
Troubleshoot and resolve hardware, software, network, and connectivity issues remotely and in person.
Install and configure end-user devices, including laptops, mobile devices, VTC units, and peripherals.
Support infrastructure components such as fiber backbones, patch panels, and network interconnectivity to maintain secure and reliable communications.
Log and manage updates through a ticketing system and maintain accurate asset and configuration records.
Conduct routine IT inventory audits, update cabinet documentation, and keep equipment records current.
Recommend technology and process improvements to Peraton leadership to enhance service delivery and customer experience.
Provide professional technical assistance, including direct support to senior government personnel in high-profile environments.
Support end-user hardware and peripherals, software (COTS, GOTS, and web), network infrastructure, VoIP, audiovisual display systems, and analog and wireless technologies.
Schedule and coordinate desk-side support for new software installations and hardware or software break/fix activities.
Investigate and resolve connectivity issues related to end users, site infrastructure, and STIP IT equipment.
Support multiple O&M project-related activities while maintaining information systems operations and contracted service level agreements.