Customer Tech Support Specialist

The Tatitlek Corporation•Dahlgren, VA

20h•Onsite

About The Position

This role involves providing technical support for operating systems, hardware, and software. The specialist will be responsible for installation, configuration, maintenance, troubleshooting, and optimization of systems. They will also provide end-user assistance, manage accounts and access, maintain system configurations and backups, and create documentation. Additionally, the role requires research into new technologies and input for future systems and purchases, along with demonstrating general knowledge of enterprise frameworks and methodologies. Effective written and verbal communication skills are essential.

Requirements

One (1) year of professional experience with desktop Operating Systems, hardware and peripherals.
Qualified experience in technical telephone inquiries and on-site support to employees regarding technical aspects of NEN assigned products.
Required to be designated as IAT II level (Security+).
Must have a Secret clearance or higher depending on the contract requirements.
Must pass a pre-employment drug screening.
Must have acceptable reference and background check results.

Responsibilities

Install, configure, and maintain Operating Systems.
Manage the installation and integration of systems fixes, updates, and enhancements.
Conduct testing, troubleshooting, performance optimization, and maintenance of hardware and software systems.
Provide support, including end-user assistance.
Perform functions such as managing accounts, network rights, access to systems and equipment; maintain systems configuration and backups.
Create and maintain documentation and Standard Operating Procedures (SOP).
Create, monitor, and maintain backups/restoration of systems and files.
Conduct research of new and upcoming technologies.
Provide input for future systems and purchases.
Demonstrate general knowledge of enterprise frameworks and methodologies.
Communicate effectively both written and verbally.
Perform other duties as assigned.