Customer Tech Support Specialist

The Tatitlek Corporation•Dahlgren, VA

2d•Onsite

About The Position

This role involves providing technical support for customers, including installing, configuring, and maintaining operating systems. The specialist will manage system updates, conduct testing and troubleshooting, and offer end-user assistance. Key responsibilities include account management, network rights administration, system configuration, and data backups. The position also requires creating and maintaining documentation, researching new technologies, and providing input for future systems and purchases. Effective written and verbal communication skills are essential, along with a general knowledge of enterprise frameworks and methodologies. Other duties may be assigned.

Requirements

One (1) year of professional experience with desktop Operating Systems, hardware, and peripherals.
Qualified experience in technical telephone inquiries and on-site support to employees regarding technical aspects of NEN assigned products.
Required to be designated as IAT II level (Security+).
Must have a Secret clearance or higher depending on the contract requirements.
Must pass a pre-employment drug screening.
Must have acceptable reference and background check results.

Responsibilities

Install, configure, and maintain Operating Systems.
Manage the installation and integration of systems fixes, updates, and enhancements.
Conduct testing, troubleshooting, performance optimization, and maintenance of hardware and software systems.
Provide support, including end-user assistance.
Perform functions such as managing accounts, network rights, and access to systems and equipment.
Maintain systems configuration and backups.
Create and maintain documentation and Standard Operating Procedures (SOP).
Create, monitor, and maintain backups/restoration of systems and files.
Conduct research of new and upcoming technologies.
Provide input for future systems and purchases.
Demonstrate general knowledge of enterprise frameworks and methodologies.
Communicate effectively both written and verbally.
Perform other duties as assigned.