Customer Support Specialist

CO2Lift

1d•$19 - $24•Remote

About The Position

CO2Lift by Lumisque is a premier medical aesthetics brand specializing in innovative carboxytherapy skincare treatments. Trusted by dermatologists, plastic surgeons, medical spas, and aesthetic consumers across North America, CO2Lift is committed to delivering exceptional product performance and unparalleled customer service. We are seeking an empathetic, solutions-oriented Customer Support Specialist to join our remote team supporting our corporate headquarters in Weston, Florida. In this role, you will serve as the primary point of contact for our aesthetic clinic partners, wholesale distributors, and direct consumers. You will manage incoming inquiries, troubleshoot product and order questions, and deliver top-tier support across email, chat, and phone channels.

Requirements

1 to 3 years of experience in customer support, client relations, or e-commerce customer service.
Exceptional written and verbal communication skills with a professional, empathetic tone.
Proficiency with customer support tools (e.g., Zendesk, Gorgias, or similar CRM platforms) and e-commerce platforms like Shopify.
Strong problem-solving abilities and high attention to detail in a fast-paced environment.
Dedicated home office setup equipped with high-speed internet and a quiet workspace for calls.

Responsibilities

Respond promptly and professionally to inbound customer inquiries via email, live chat, and phone systems.
Assist clinical accounts and retail customers with order tracking, product usage guidance, returns, and account setup.
Navigate internal CRM and e-commerce platforms to manage order updates, log interaction notes, and resolve billing or shipping issues.
Collaborate with sales and operations teams to escalate complex technical or shipping inquiries.
Maintain high customer satisfaction scores by adhering to company quality standards and response time benchmarks.