Customer Tech Support Specialist (NEN)

Astrion • Dahlgren, VA

7d • Onsite

About The Position

Customer Technical Support Specialist providing technical service desk support, workstation troubleshooting, and network administration for Navy end-users. This role supports the Naval Enterprise Networks (NEN) environment to ensure uninterrupted operational readiness for active duty personnel, government civilians, and contractors. The specialist resolves escalated technical issues, manages hardware lifecycles, and maintains compliance with Department of Defense (DoD) cybersecurity standards.

Requirements

• Six (6) years of professional experience in relation to NEN programming including Network Enterprise Tool (NET), CLIN offerings, and NEN ordering
• Information Assurance Technical (IAT) Level II, with a Teir 3 (T3) investigation
• Experience with Windows 10/11 enterprise operating systems, Microsoft 365 apps, and basic TCP/IP networking
• Must be able to receive and maintain a SECRET clearance

Nice To Haves

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• CompTIA A+, Network+, MS-900, MD-102

Responsibilities

• Diagnose and resolve complex hardware, software, peripheral, and connectivity issues for enterprise workstations.
• Log, track, monitor, and close IT service requests using BMC Remedy or BMC Helix ITSM.
• Execute data migrations, software imaging, and physical deployment of new computer hardware during lifecycle upgrades.
• Manage user accounts, network permissions, share drives, and distribution lists within Microsoft Active Directory.
• Assist with local IT data calls, asset inventory tracking, and Information Assurance (IA) software updates.
• Provide dedicated, high-touch technical assistance to senior military officers and civilian executives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed