CUSTOMER SVC/LEAD

The Kroger Co.•Salem, IN

12h

About The Position

Create an outstanding customer experience through exceptional service and help establish and maintain a safe, clean environment that encourages customers to return. Embrace the Customer 1st strategy and encourage team members to deliver excellent service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others. The role supports customers with product questions and suggestions, transactions, returns, exchanges, and information about programs and promotions. It also involves handling funds and designated services according to company policies, stocking and inventorying merchandise, monitoring inventory conditions, and reporting discrepancies. The employee reinforces safety practices, collaborates with team members, follows applicable laws and company guidelines, and may oversee total store operations when designated managers are absent. Depending on the shift, the employee may open or close the store. The essential functions must be performed with or without reasonable accommodation.

Requirements

Cashier experience or qualification.
Customer service experience.
Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math.
Reading comprehension.
Good verbal skills when communicating with customers and employees.
Good listening and communication skills with customers and employees.
Must be 21 years old.
Ability to stand or walk 100 percent of the time.
Ability to lift an average of 40 pounds.
Ability to push and pull.
Manual dexterity.
Ability to bend, twist, and turn.
Ability to perform repetitive motions of the hands and wrists.

Nice To Haves

Second language.

Responsibilities

Create a welcoming environment by answering customer questions about products sold in the department and throughout the store.
Maintain knowledge of department products and respond to questions or make product suggestions.
Report pricing and scanning discrepancies to the appropriate manager.
Process customer transactions quickly, accurately, and efficiently.
Handle customer returns and exchanges in a way that satisfies customers and complies with company policies and procedures.
Communicate new and ongoing special programs and promotions to customers.
Follow established policies and procedures for postage stamps, money orders, gift certificates, lottery, and Western Union money transfers.
Handle funds, coupons, and tenders according to company policy.
Stock and inventory department merchandise and maintain awareness of inventory and stocking conditions.
Label department merchandise.
Report product ordering and shipping discrepancies to the department manager.
Maintain a positive attitude and stay current with present, future, seasonal, and special advertisements.
Follow food safety regulations and guidelines.
Comply with safety procedures, identify unsafe conditions, and notify store management.
Notify management of customer or team member accidents.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Collaborate with team members to encourage teamwork.
Follow local, state, and federal laws and company guidelines.
Oversee total store operations in the absence of the Store Manager, Assistant Manager, or Front End Manager.
Open or close the store as needed depending on the shift.
Perform the essential functions of the position with or without reasonable accommodation.