CUSTOMER SVC/CLERK

The Kroger Co.•Harwood Heights, IL

10h

About The Position

The Customer Svc/Clerk delivers a high level of service and an excellent customer experience by resolving customer concerns, identifying opportunities to improve operations and the shopping experience, and demonstrating the company's values of respect, honesty, integrity, diversity, inclusion, and safety. The role supports teamwork and a pleasant working and shopping environment while providing friendly, efficient customer assistance throughout the store. The position oversees front-end operations to meet or exceed sales, profit, and labor goals through cost control, labor efficiency, service, and shrink control. It maintains front-end conditions and cleanliness, supports accurate checkout, and trains and coaches associates on applicable policies and procedures. The role also performs checkout and bookkeeping activities, operates front-end equipment, assists with stocking, bagging, and cart collection, and reinforces food safety, sanitation, and safety requirements. It provides backup coverage for the service operations manager when absent, except for hiring and discipline.

Requirements

High school diploma or GED.
Six months of related experience or training, or an equivalent combination of education or experience.
Effective interpersonal and customer service skills.
Good math skills, including the ability to add, subtract, multiply, and divide.
Sound judgment and decision-making skills.
Friendly, approachable, outgoing demeanor and ability to work as a team player.
Ability to work in a fast-paced environment.
Good oral and written communication skills.

Nice To Haves

Familiarity with Microsoft Office Word and Excel.

Responsibilities

Demonstrate teamwork to support customer satisfaction and a pleasant working and shopping environment.
Provide friendly and efficient service with sincerity, patience, and respect, and thank customers for their business.
Greet customers throughout the store and assist them by escorting them to products, loading or unloading heavy items, and retrieving out-of-reach items.
Anticipate customer needs, answer questions, and resolve issues promptly to strengthen customer loyalty.
Oversee front-end operations to meet or exceed sales, profit, and labor goals through cost control, labor efficiencies, excellent service, and shrink control; ensure front-end cleanliness, maintenance, and sanitation.
Determine work priorities and task lists to maintain adequate front-end conditions.
Ensure prompt, accurate checkout and that front-end associates follow company policies and applicable local, state, and federal laws and regulations.
Train, monitor, and coach associates on front-end policies and procedures, including product, tender, and coupon handling, scanning-error procedures, and price checks to reduce shrink and waste.
Communicate pricing and signage discrepancies to the pricing coordinator.
Provide backup coverage for the service operations manager in their absence, excluding hiring and discipline.
Maintain knowledge of checkout transaction policies, procedures, operations, and bookkeeping; complete voids, refunds, daily exception reports, cash tender pickups, coin canister exchanges, and till and coupon audits according to company standards.
Operate equipment such as scanners, registers, scales, and check approval machines according to company standards.
Assist with front-end functions, including checkout transactions, stocking, bagging, cart collection, and cleaning.
Comply with and reinforce food safety, sanitation, and safety regulations, guidelines, procedures, and programs under company and applicable health code requirements.
Identify unsafe conditions and notify store management; report illegal activity.
Perform the essential job functions with or without reasonable accommodation.