Customer Support Specialist - Promotional Products
About The Position
NC Custom, the promotional products arm of Nassau Candy, is seeking a Customer Support Specialist to support its distributor network with product information, order management, and customer issue resolution. The role is based on-site in Hicksville, New York. The specialist manages customer calls and emails about order status, tracking, and production questions; provides product, freight, and program pricing quotes; follows up on large repeat orders, samples, and sales initiatives; provides administrative support to Outside Sales; and coordinates with production teams on order updates and custom projects.
Requirements
- Experience in customer support, client services, or inside sales; manufacturing or distribution experience is a plus.
- Strong computer skills, including updating accounts, tracking calls, and maintaining accurate records.
- Detail-oriented, with excellent follow-up and phone and email communication skills.
- Time-management and prioritization skills in a fast-paced environment.
- Customer-first approach with problem-solving and listening skills.
- Comfortable working cross-functionally under deadlines.
Nice To Haves
- Manufacturing or distribution experience.
Responsibilities
- Manage calls and emails concerning order status, tracking, and production questions.
- Provide quotes for products, freight, and program pricing.
- Follow up on large repeat orders, samples, and sales initiatives.
- Support Outside Sales with administrative tasks.
- Work with production teams on order updates and custom projects.
Benefits
- Competitive pay with annual reviews.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- AFLAC.
- Pet insurance.
- Paid vacation and PTO.
- Paid holidays.
- Employee discounts.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
