Customer Service - Remote

NuLife Institute

11h • Remote

About The Position

Behavioral Health Networks (BHN) is seeking a highly organized, compassionate, and technology-driven Customer Support Specialist to join our remote team. This position supports one of the nation's leading Emotional Support Animal (ESA) platforms. You'll assist customers, housing providers, and licensed healthcare professionals throughout the ESA evaluation process while ensuring exceptional customer service and compliance. If you enjoy helping people, solving problems, and working in a fast-paced environment, we'd love to hear from you. As a Customer Support Specialist, you will be the primary point of contact for customers, landlords, and healthcare providers. Your role is to educate customers, answer questions, resolve issues, process documentation, and ensure cases move efficiently through our system while delivering an outstanding customer experience.

Requirements

• Excellent written and verbal communication skills
• Strong customer service experience
• Computer savvy with the ability to learn new software quickly
• Comfortable working in multiple browser tabs and systems simultaneously
• Excellent typing and data entry skills
• Strong attention to detail
• Ability to work independently in a remote environment
• Reliable attendance and punctuality

Nice To Haves

• Customer service
• Healthcare
• Medical administration
• Telehealth
• CRM software
• Gorgias
• Google Workspace
• Ticket management systems
• HIPAA awareness
• Remote work

Responsibilities

• Deliver exceptional customer service via email, chat, and support tickets.
• Assist customers through the ESA evaluation and documentation process.
• Review ESA requests and landlord accommodation forms for accuracy.
• Coordinate with licensed healthcare providers to ensure timely case completion.
• Manage customer communications, follow-ups, and case updates.
• Process tickets using Gorgias and other web-based systems.
• Maintain accurate records while following company policies and quality standards.

Benefits

• 100% Remote Position
• Competitive compensation
• Paid training
• Supportive team environment
• Consistent weekday schedule
• Work-life balance
• The opportunity to make a meaningful impact by helping individuals navigate the ESA process with professionalism and compassion

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed