Customer Service Agent (Remote)

Jerry.ai • Atlanta, GA

2d • $19 - $21 • Remote

About The Position

Jerry.ai built the first app to manage all aspects of car ownership, including insurance shopping, refinancing, safety, and repairs. Since launching in 2019, we've grown to over 5 million customers. Every customer holds an active policy with one of Jerry's 55+ insurance carrier partners. As a Customer Service Agent, you will be responsible for handling inbound calls from existing customers, processing service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, and assisting customers with questions regarding their insurance policies. A key part of this role is retaining Jerry policyholders by actively finding solutions for customers who are at risk of cancellation.

Requirements

• Ability to multitask and manage multiple competing priorities
• Passionate about helping others
• 2+ years of experience working in a call center environment

Responsibilities

• Respond to inbound calls from existing customers
• Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc.
• Help customers with questions they have regarding existing insurance policies in relation to coverages or policy benefits or make changes to existing policy
• Work to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation

Benefits

• Medical, dental, vision insurance
• 401K match
• Ability to work remotely (we provide work equipment)
• Ongoing training and mentorship from our leadership team
• Flexible scheduling options, with the choice between a 5-day, 8-hour schedule or a 4-day, 10-hour workweek
• paid time off
• paid parental leave
• 401(K) plan with employer matching
• wellness benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed