Customer Service Representatives- Remote

Sutherland•Atlanta, GA

11h•Remote

About The Position

In this role, you will handle maintenance, collection and liquidation activities for an assigned portfolio of accounts. This will include handling a variety of customer inquiries, analyzing payment history/notes, and communicating statuses to customers. Our hours of operation are Monday-Friday, 7AM-7PM CST (no weekends). Some of the high-level tasks of the job include: Reviewing customer contract, including but not limited to, voluntary surrender, Principal and Interest breakdown for their payments and account, Total Loss process. Advise the customer of their account open and closed accounts. We give customer information regarding the status of their titles including but not limited to; state to state transfers, title protection. We assist customer with information on all optional products. Assist customer with extensions and deferral in times that may not be able to pay. Taking payments and reviewing history/notes and clearly communicating account statuses to customers. Maintain accurate records of customer interactions, including any issues that arise and their resolution. Recommending appropriate solutions to customers by analyzing their accounts as a specialist it our job to give the customers the best information on each customer account. Must be comfortable with manual calculations Must be comfortable handling multiple systems at one time To help you achieve success, you will work with leading technologies and systems and have a dedicated team of leaders and peers to support you.

Requirements

Excellent verbal and written communication skills
Strong multitasker
Strong attention to detail
Drive to solve problems and meet goals
Familiarity with Microsoft Office tools
Experience in customer service
High school diploma or equivalent
Excellent Internet connectivity: Internet access speeds of 2 Mbps upload and 10 Mbps download
Hardwired internet access (wireless and/or satellite Internet Service Providers are not compatible)
Productive, quiet and distraction-free, secure place to work.
A Smartphone (iOS or Android), 4 years old or newer, in which you will be able and willing to download our app that will be leveraged for company communications.

Responsibilities

Handle maintenance, collection and liquidation activities for an assigned portfolio of accounts.
Handle a variety of customer inquiries.
Analyze payment history/notes.
Communicate account statuses to customers.
Review customer contract, including voluntary surrender, Principal and Interest breakdown for their payments and account, and Total Loss process.
Advise the customer of their account open and closed accounts.
Provide customer information regarding the status of their titles, including state to state transfers and title protection.
Assist customers with information on all optional products.
Assist customers with extensions and deferrals.
Take payments and review history/notes.
Maintain accurate records of customer interactions, including any issues that arise and their resolution.
Recommend appropriate solutions to customers by analyzing their accounts.
Perform manual calculations.
Handle multiple systems at one time.