Remote Customer Service Representative

Afni, Inc. • Atlanta, GA

1d • $15 - $15 • Remote

About The Position

Afni is hiring a remote Customer Service Representative to provide wireless customer service, primarily by handling inbound calls from customers seeking help with their wireless accounts. The representative uses product knowledge to troubleshoot and resolve customer concerns with empathy and efficiency. The work also includes processing orders, updating accounts and records, multitasking across systems, and maintaining strong attention to detail. Afni describes a supportive, cooperative work environment with coaching and training intended to help employees develop and advance. Career paths start at $14.50 to $15 per hour, plus bonus.

Requirements

• At least one year of customer service or sales experience, including at least six months in a virtual call-center setting.
• Exceptional communication and active listening skills, with the ability to build rapport and handle difficult situations professionally.
• Ability to navigate multiple systems and maintain a positive attitude under pressure.
• Quick-thinking problem-solving skills, self-motivation, a strong work ethic, and effective time management in a home office setting.
• Availability for 12 weeks of paid training and consistent eight-hour shifts scheduled any day of the week, including weekends and holidays, between 7:00 a.m. and 1:00 a.m. CST.
• Must pass a background screening, be at least 18 years old, have a GED or high school diploma, and be legally permitted to work in the United States.
• Must reside in Alabama, Georgia, North Carolina, South Carolina, Texas, Wisconsin, or Iowa.
• Must have cable or fiber internet service (not dial-up, DSL, satellite, or cellular), with at least 25 Mbps download and 10 Mbps upload and a ping rate below 100 ms.
• Must have a private workspace with a desk and chair, free from audible or present surrounding noise during working hours.
• Must be able to be on webcam during working hours.

Responsibilities

• Deliver customer service to inbound callers.
• Use product knowledge to troubleshoot and resolve wireless account concerns empathetically and efficiently.
• Process orders and update customer accounts and records.
• Navigate multiple systems, multitask, and maintain attention to detail.

Benefits

• Paid personal time off after training
• Paid sick time after training
• Health, vision, and dental benefits after training
• 401(k) with matching contributions after training
• Tuition reimbursement program after training
• Paid 12-week training program
• Bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED