US - External Job Post Template

Uber Freight • Rogers, AR

8d • Hybrid

About The Position

The Customer Support Specialist is part of the Operations team and is responsible for ensuring timely delivery of customer shipments, communicating with customers daily, and building strong relationships with customers and carriers. This full-time, day-shift role is based at Uber Freight’s Center of Excellence in Rogers, Arkansas, and follows a hybrid work model combining remote and in-office work. The schedule is Monday through Friday, either 5:00 a.m. to 2:00 p.m. or 6:00 a.m. to 3:00 p.m.

Requirements

• High school diploma or GED equivalent.
• At least 1 year of customer service experience or transportation experience.
• Basic proficiency with Microsoft Office Suite, including Outlook, Excel, and Word.

Nice To Haves

• Less-than-truckload (LTL) experience.
• Knowledge of the freight or transportation industry.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Use the Transportation Management System to process shipment entries and lead timely performance and automation objectives.
• Communicate consistently and professionally, including promptly and courteously addressing difficult situations and relaying service failures.
• Meet or exceed customer expectations for on-time pickup and delivery.
• Monitor shipments and revise them as needed in response to changing shipper, customer, and carrier needs.
• Use external websites and other communication tools to set shipment appointments.
• Update load status in the system, including loaded pickup, delivery, and empty status.
• Set up new receiver, vendor, and supplier locations.
• Work directly with Logistics Teams to address shipment issues and solve problems.
• Communicate with customers and carriers about detention and other accessorial information.
• Set up new customer and vendor users in the Transportation Management System.
• Develop a solid understanding of customer business practices and workflows.

Benefits

• Company-sponsored health plan for eligible U.S. employees working more than 30 hours.
• Dental benefits for eligible U.S. employees working more than 30 hours.
• Vision benefits for eligible U.S. employees working more than 30 hours.
• 401(k) match for eligible U.S. employees working more than 30 hours.
• Financial and mental wellness benefits.
• Parental leave.
• Short- and long-term disability coverage.
• Life insurance.
• Potential eligibility for a performance or sales incentive bonus program.
• Potential participation in Uber Freight equity awards.
• Other types of compensation depending on the role.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED