Part-time Customer Support Specialist
VEHLO•Knoxville, TN
•Remote
About The Position
This position focuses on delivering high-quality customer support across chat, phone, and email while accurately documenting and resolving issues through Zoho Desk. The role also contributes to continuous improvement by following up on open tickets and creating knowledge base content.
Requirements
- 1–3 years in a customer-facing support role — ideally in a SaaS, software, or tech-enabled service environment where you were responsible for resolving real problems, not just fielding complaints.
- Self motivated with the ability to prioritize and manage time effectively
- Ability to develop positive relationships with team members and customers
- Willingness to work well with others and customers
- Willingness to help others with problems
- Strong communication, customer service, and problem-solving skills, including the ability to Maintain composure under stress
- Good understanding of Windows and networking
- Must have strong internet connectivity
Nice To Haves
- Automotive industry experience preferred
Responsibilities
- Handle incoming support inquiries through live chat, phones, and emails in a timely and courteous manner
- Write up support tickets through Zoho Desk
- Follow up on any unresolved tickets
- Create Knowledge Base Articles to further build our Knowledge Base library
Benefits
- Comprehensive benefits package
- Opportunity to make an impact
- Opportunity for growth
- Opportunity for recognition and rewards
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
No Education Listed
