Customer Specialist - Part Time
About The Position
As a Customer Specialist in Training, you will be empowered to deliver an iconic, customer-first experience that defines CarMax. Acting as a trusted guide, you’ll support customers through every step of their journey—whether buying, selling, or servicing vehicles—while reinforcing our simple, transparent process. This role offers hands-on learning in a fast-paced environment, where you’ll manage diverse tasks such as vehicle sales, appraisal support, paperwork processing, and repair order coordination. At CarMax, honesty and integrity are the foundation of our success, and those same values will help you thrive.
Requirements
- Strong communication skills with confidence in representing CarMax and its products.
- Ability to build lasting relationships and create win-win solutions for customers.
- Demonstrated integrity, respect, and teamwork in a fast-paced environment.
- Skilled in balancing customer needs with business goals and following processes accurately.
- Ability to manage multiple tasks, maintain attention to detail, and meet deadlines.
- High School Diploma or equivalent and a valid driver’s license.
- Ability to lift up to 25 lbs and accurately read and transcribe data.
Nice To Haves
- Sales or customer service experience in retail or similar environments.
- Basic proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).
Responsibilities
- Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
- Conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers.
- Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation.
- Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
- Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
- Coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate effectively across teams to maintain a smooth, customer-focused experience.
- Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.
Benefits
- Sick time only in states that mandate it and amounts are accrued on a per pay period basis and range from 24 hours to unlimited based on state rules.
- In Washington, part-time Associates receive sick leave consistent with state law.
- Part-time Associates are also eligible for between 8 hours and 40 hours per year of vacation based on their length of service and subject to a 1 year waiting period.
- Part-time Associates are also eligible for 4 hours of Floating Holiday Time each calendar year subject to manager approval.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
