Customer Support Specialist II - The Toro Company
The Toro Company•Bloomington, MN
•Hybrid
About The Position
The Customer Support Specialist II will provide exceptional order to invoice customer relations experience for assigned accounts all TTC Brands. Work with customers to manage product availability and shipment consolidation in an effort to satisfy their requirements.
Requirements
- Bachelor’s degree preferred with 0+ years of experience.
- Excellent verbal communication skills to effectively communicate.
- Proficient written communication skills to effectively communicate.
- Ability to organize, assemble, and arrange resources to meet goals.
- Skilled data entry and system navigation skills.
- Ability to maintain composure during stressful situations, remaining focused on the ultimate objective.
- Strong interpersonal skills to support interaction and development of relationships with a wide-range of internal and external customers.
- Capacity to work independently as well as within a team-oriented and collaborative environment.
- Proficient in Microsoft Office programs, including strong keyboarding skills.
- Experience with order related systems; SAP and Salesforce product knowledge and configurations desired.
- 0 to 10% travel (domestic and international).
Nice To Haves
- SAP and Salesforce product knowledge and configurations desired.
Responsibilities
- Coordinate information flow, orders, and shipments to meet shipping goals of the customer(s) and division(s). Both international and domestic customers.
- Produce and distribute order management reports to customers to optimize consolidation of truckload shipments.
- Process shipments for international customers in accordance with export regulations.
- Support and interact with internal customers such as; sales and marketing, inventory analysts, distribution centers, credit, and traffic to facilitate order requirements.
- Maintain knowledge of Toro product.
- Maintain best in class responsiveness to correspondence with internal and external customers.
- Identify and communicate any issues which would delay or impede prompt shipment of orders.
- May troubleshoot issues of routine complexity.
- Document and update departmental procedures as needed.
- Support and provide suggestions to periodic projects and activities such as LEAN process improvements.
- Complete ongoing learning and education to ensure competence with growing and changing needs of the corporation.
- All other tasks and projects as assigned.
Benefits
- Competitive salary
- Affordable and top tier medical/dental/vision plan
- 401k
- Casual, corporate environment
- Centrally located near both St. Paul and Minneapolis
- Complimentary use of onsite fitness facility
- Variety of mental health and financial health resources
- 20 hours of paid time to volunteer in the community
- Flexible schedule during the summer
- Hybrid work schedule
- Eligibility to participate in an incentive program
- Access pay early with the dailypay app
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
