Customer Support Scheduler
About The Position
Adobe Population Health (APH) is a women-owned health solutions company founded in 2018 and headquartered in Phoenix, Arizona, with satellite locations across multiple states. APH partners with health plans, providers, hospitals, and families to deliver healthcare programs including case management, wellness assessments, preventative care, transitional care, and social services. The Customer Service Scheduler coordinates and maintains schedules for in-home wellness assessments and other preventative screenings for field staff. The role provides inbound and outbound front-office support through the service center, communicating with members and other member services by phone, conducting customer service and survey calls, and scheduling appointments. Work from home is available after a 90-day introductory period.
Requirements
- Fluent English-speaking ability.
- Proficiency in Microsoft products.
- Strong organizational skills and ability to multitask.
- Ability to identify and resolve problems efficiently and effectively.
- Ability to handle sensitive information confidentially.
- Excellent written and verbal communication skills.
- Problem-solving and analytical skills.
- Diligence and accuracy.
- High school diploma or equivalent required.
Nice To Haves
- Spanish-speaking ability preferred.
- Associate degree preferred.
Responsibilities
- Provide respectful, professional customer service to clients and members.
- Communicate professionally and effectively with clients, families, and team members to support continuity of care.
- Make outbound calls to schedule in-home or telehealth wellness assessments for members on behalf of health insurance plans.
- Collaborate with the team to support positive outcomes for patients.
- Manage field staff calendars and ensure schedules are full.
- Review, monitor, and adjust calendars proactively for efficiency.
- Maintain patient confidentiality and follow HIPAA guidelines and regulations.
- Participate in developing solutions to problems and setting realistic goals.
- Answer incoming calls about service inquiries.
- Make outgoing calls related to observations, missed visits, discharges, satisfaction, and other matters.
- Schedule appointments and service requests.
- Complete scheduling for all needed services.
- Perform other related duties as assigned by management.
Benefits
- Paid orientation and training.
- Medical, dental, vision, and life insurance.
- 401(k) plan with 3% match.
- Employee Assistance Program.
- Tuition reimbursement.
- Continued education support.
- Mileage reimbursement, if applicable.
- Referral bonuses.
- Nine paid holidays.
- 15 days of paid time off.
- Paid volunteer hours.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
