Tech Support Scheduler

City of New York•New York, NY

11d•$77,000 - $87,000•Onsite

About The Position

The Financial Information Services Agency - Office of Payroll Administration (FISA-OPA) is hiring a Tech Support Scheduler who reports directly to FISA's HR/Payroll Tech Support Job Administration Supervisor. The role runs and monitors batch job streams using CA Workload Automation DE (dSeries), verifies job condition codes, and works with support groups to determine and resolve problems. The scheduler identifies and escalates schedule impacts, participates in scheduling and planning meetings, documents master schedule changes, and runs test streams for Application Development and Testing. The position requires understanding the interactions between IBM mainframes, Unix and PeopleSoft servers, and their inter-system job relationships. The position is located in New York City near Madison Square Garden and Hudson Yards. The schedule is 35 hours per week, 9:00 AM to 5:00 PM.

Requirements

Three to five years of scheduling experience with major scheduling packages such as CA Workload Automation DE, CA-7, Control-M, IBM Tivoli, or CA-ESP.
Five years of hands-on experience executing job streams and performing preliminary troubleshooting involving schedulers, batch processes, and cycle flows.
Excellent knowledge of z/OS JCL and TSO/ISPF.
In-depth knowledge of IBM mainframe and z/OS constructs such as JCL, GDGs, PDSEs, and flat files.
Experience with mainframe compile, link, and bind procedures.
Experience troubleshooting JCL errors and using utilities such as File-AID and IDCAMS.
Ability to manage the design of CA Workload Automation DE (dSeries) or a similar scheduling tool.
Ability to monitor the health of executing job flows, including stalled flows and batch job condition codes, using CA Workload Automation DE (dSeries) or a similar tool.
Knowledge of IMS and/or DB2.
Familiarity with file transfer protocols such as FTPS and/or Connect:Direct (NDM).
Familiarity with Microsoft Word and Excel.
Strong diagnostic and problem-solving skills.
Ability to plan, manage, and work independently with minimal direction.
Excellent communication skills and ability to produce quality work under pressure.

Nice To Haves

Knowledge of UNIX shell scripting and debugging capabilities.
Knowledge of PeopleSoft PeopleTools (Process Monitor).

Responsibilities

Run batch job streams via CA Workload Automation DE (dSeries) and verify job condition codes.
Interact with support groups to determine and resolve problems.
Identify schedule impacts resulting from changes, proactively escalate them to the team, and work with the team to resolve discrepancies.
Participate in event scheduling and interactive planning meetings as required by the team or clients.
Document changes to the master schedule for Technicians in the Job Administration team.
Understand the interactions between the IBM mainframe, Unix and PeopleSoft servers, and their inter-system job relationships.
Run test streams for Application Development and Testing departments.
Schedule and process ad-hoc requests in mainframe and distributed environments.
Process backups and restores as required.