CUSTOMER SUPPORT REPRESENTATIVE
About The Position
Jasco is looking for a Customer Support Representative in Oklahoma City, OK. This role focuses on building customer trust, ensuring satisfaction and retention through effective communication and problem-solving. The representative will manage customer accounts, process orders, allocate products, and provide crucial information regarding shipments, pricing, and product availability to both customers and internal teams. Additionally, the role involves handling claims, processing returns, investigating discrepancies, and recommending process improvements. The position also includes answering consumer inquiries, promoting quality service, and providing backup reception duties.
Requirements
- High school diploma or equivalent is required.
- A minimum of one year of previous customer service experience is required.
- Proficiency using a PC is required.
Nice To Haves
- Five years of preferred customer service experience.
- Experience with AS400, CRM or Scale is preferred.
Responsibilities
- Establishes a trusting relationship with customers to ensure customer satisfaction and retention.
- Communicates effectively, via phone, fax or written communications.
- Obtains information needed to accomplish objectives.
- Sets-up and maintains customer account masters including the maintenance of terms and pricing.
- Receives, verifies and processes customer purchase orders and resolves any discrepancies.
- Allocates product and prioritizes shipments if supplies are limited.
- Monitors and follows up on suspended orders.
- Provides representatives and customers with shipping information, product availability, pricing, terms and backorders.
- Provides Team Members with information on product availability, pricing, ship dates, discontinued items, allocation of products, shortages and miss-shipments, and vendor compliance.
- Performs miscellaneous duties such as reviewing customer sales history, filing, revising or canceling customer orders as needed.
- Processes Shortage and Freight claims.
- Verifies by weights and proof of delivery if shipment is short.
- Communicates the shortage to the customer and appropriate Team Members if action is necessary.
- Processes Return Authorization documentation and numbers for defective merchandise.
- Investigates overages and miss-shipments and processes the appropriate Debit or Credit Memos.
- Researches pricing discrepancies and determines if a pricing error has occurred.
- Advises management of any continuing product problems or pending consumer disputes.
- Recommends improvements to solve problems and improve processes.
- Answers incoming calls and provides product information to consumers.
- Promotes customer service and quality improvement.
- Corresponds with consumers on product and service issues.
- Provides assistance as backup receptionist.
- Performs other related duties as required and/or assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
