Customer Support Representative

Glow Brands Corporate•Elizabethtown, KY

2d•Onsite

About The Position

The E-Services Customer Service Representative is responsible for handling incoming interactions from customers and salons dealing with a myriad of issues. They also are responsible for providing agent assistance, maintaining social media, and other additional administrative tasks that support Sun Tan City as well as other Glow Brands locations. No Experience Needed! On the job training provided! Flexible scheduling!

Requirements

Basic Computer skills and knowledge.
Must have excellent customer service skills.
Must have the ability to work in fast-paced environment.
Strong verbal and written communication skills.
Ability to adapt quickly to change.

Nice To Haves

Basic experience with outlook, word, and excel is a plus.
Experience in customer service and resolution of escalated issues a plus but not required.

Responsibilities

Provide excellent customer service by ensuring all your clients’ needs, both external and internal, are met and they are treated professionally.
Ability to properly engage with all clients by building good relationships and understanding and meeting their needs as a client.
Ability to make recommendations for products and services.
Ability to maintain the minimum sales requirements.
Ability to multi-task.
Maintain Cleanliness of work area.
Ability to work cohesively with a team in an upbeat and fast-paced call-center environment while upholding all company policies and procedures.
Recognizes opportunities to offer enhanced services to clients.
Ensures all social media inquiries are responded to within department threshold timelines.
Ensures administrative duties are completed accurately and within department threshold timelines.
Provides ticket for every interaction.
All other duties as assigned.