Customer Support Representative

Anagram

3d•Remote

About The Position

As a Customer Support Representative, you’ll join our dynamic Customer Support team dedicated to guiding, teaching, and supporting our customers in using Anagram’s innovative platform. You'll be the friendly, knowledgeable face of Anagram—delivering exceptional service and building strong relationships with healthcare providers. This role is ideal for a proactive self-starter who thrives in a collaborative environment. Your contributions will have a direct and meaningful impact on our business and the healthcare providers we serve.

Requirements

1–3+ years of experience in a customer service or support role
A team player with a positive, “can-do” attitude
Strong communication and active listening skills
Excellent problem-solving abilities
Comfortable managing multiple tasks in a fast-paced environment
Patient and empathetic when handling challenging cases
Quick to learn and comfortable using a variety of tools, including but not limited to: Intercom, Slack, HubSpot, & Google Workspace

Nice To Haves

Passion for healthcare and improving the patient/provider experience
Previous experience at a SaaS company or within a fast-growing startup
Knowledge of Medical Insurance Terminology

Responsibilities

Provide timely, accurate, and empathetic support to customers via chat and email
Understand and identify customer needs, guiding them through specific features and functionalities
Maintain and update internal knowledge bases and customer records
Share updates about new features, improvements, or processes with customers
Collaborate cross-functionally with other teams to ensure a smooth customer experience