Customer Support Representative
Driven Brands Inc.•Hamilton, ON
•Remote
About The Position
Driven Brands is looking for an Inbound customer service representative to join our growing team! The ideal candidate can commit to a minimum of 30 hours/week and can provide open availability. The starting wage for this position is $19.35/hour plus incentives.
Requirements
- Minimum 2 years of call centre experience
- Strong communication skills (reading, writing, speaking, listening)
- Shows predominate skills in computer literacy
- Good organisation and time management skills
- Works well in a fast paced environment
- Works well under pressure
Nice To Haves
- Bilingualism English/Spanish and/or French is an asset not required
- Sales experiences is an asset
- Experience in the automotive industry and asset (but not required)
Responsibilities
- Function as an expediter of all incoming calls
- Answer customer inquiries
- Work closely with the Contact Centre Team to implement project initiatives
- Ensure the proper processes are being following and task deadlines are being met
- Properly manage customer information utilizing internal data systems
- Flexible/adaptable to constant change
- Accurately communicate customer details to Franchisees
Benefits
- Get early access to 50% of your earned wages at any time through our myFlexPay program.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
