Customer Support Representative

Bamford Produce Company Limited•Mississauga, ON

8d•Remote

About The Position

The Customer Support Representative is responsible for delivering exceptional service to customers by managing order inquiries, resolving issues, and supporting day-to-day account operations. This role works cross-functionally with internal teams to ensure accurate order processing, timely communication, and a seamless customer experience.

Requirements

2+ years of experience in customer service or order management, preferably in a fast-paced environment
Strong communication skills with the ability to handle customer inquiries, complaints, and service updates professionally
Experience working cross-functionally with teams such as sales, production, transportation, and purchasing
High attention to detail with proven ability to manage data entry and maintain accuracy across systems
Strong organizational and problem-solving skills, with the ability to manage multiple priorities and resolve customer issues efficiently

Nice To Haves

Experience with CRM and/or ERP systems (Produce Pro is an asset)

Responsibilities

Daily Shorts - Contacting customers with shorts. Communicating with purchasing department on availability of shorts.
Customer Service calls including holiday closures, delivery delays, new product alerts/promotions.
Supporting Director of Corporate Accounts with day-to-day operations - Customer delivery requests, quality complaints and pickups, invoice and credit requests, spec sheet requests.
Assist with account onboarding and set up including; connecting with customers on delivery and contact information as well as delivery follow up.
Communication with different internal departments - Transportation, purchasing, production, QA and Sales Teams.
Pepper Management Centre - Supporting customers with our online ordering platform. Creating new promotions and assisting customers with Online ordering set up.
CRM data entry - ensuring CRM is updated daily with all customer communications.
Data entry into our ERP system Produce Pro; including, short shipments, RMAs, customer master file updates.