Customer Support Representative

National Bank of MiddleburyMiddlebury, VT
Onsite

About The Position

Are you looking for a job with consistent daytime hours, career advancement opportunities, and competitive benefits with an employer who makes a positive impact on our local communities? If so, National Bank of Middlebury could be the right fit for you! We are seeking team-oriented individuals who have a desire to provide exceptional service through our call center at our Seymour Street Middlebury office.

Requirements

  • strong interpersonal and communication skills
  • ability to ask effective questions and provide potential solutions to a problem
  • time management and prioritization skills
  • relationship building skills
  • ability to remain calm and focused under stress or time constraints

Responsibilities

  • provide customer service by phone with a smile
  • assist customers with account, debit card, and digital banking questions
  • help solve customer problems by listening and making appropriate suggestions
  • forward calls or emails to appropriate departments

Benefits

  • opportunities to learn new skills and advance your career
  • opportunities to serve your community through volunteer hours
  • paid federal holidays
  • paid time off provided up front annually
  • medical insurance
  • dental insurance
  • vision insurance
  • 401k plan with employer match
  • on-demand pay to claim a portion of your paycheck before payday
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