Customer Support Representative, Call Center
About The Position
VIZIO is looking for an energetic Technical Support Representative to provide courteous and professional customer support for a world-class company in the consumer electronics industry. The position is in Dakota Dunes, South Dakota. This is an amazing opportunity to join a close knit team in a fast-paced environment. Open availability required for shifts ranging Monday-Friday 7am to 8pm. This is NOT a remote position, onsite attendance required. In this role, you will provide outstanding technical and customer support to VIZIO customers, ensuring a positive and professional experience with each interaction. You’ll troubleshoot technical issues by actively listening to customers and identifying solutions based on their concerns. Your day-to-day responsibilities will include tracking calls and troubleshooting steps using tools such as Excel and Salesforce to maintain accurate and organized records. As part of your work, you’ll also have the opportunity to engage with and learn about cutting-edge consumer technology products.
Requirements
- Completed a GED or high school diploma.
- Recognized as a reliable team player.
- Attention to detail ensures accuracy in work.
- Enthusiastic, engaging personality makes you approachable and easy to collaborate with.
- Active listener who excels at understanding customer needs, even in high-pressure, fast-paced environments.
- Experience with Excel.
- Strong typing skills support ability to manage data and communicate efficiently.
- 6 months experience addressing and responding to customer requests in a contact center or retail industry environment.
- 6 months experience with basic computer processing/data entry software.
Nice To Haves
- Experience with advanced electronics and computer troubleshooting.
Responsibilities
- Provide outstanding technical and customer support to VIZIO customers.
- Troubleshoot technical issues by actively listening to customers and identifying solutions based on their concerns.
- Track calls and troubleshooting steps using tools such as Excel and Salesforce to maintain accurate and organized records.
- Engage with and learn about cutting-edge consumer technology products.
Benefits
- Competitive pay
- Performance-based bonus awards
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement
- Jury duty
- Voting leave
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
- Walmart-paid education benefit program (Live Better U) for full-time and part-time associates.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
