Customer Support Representative, Call Center

Walmart•Dakota Dunes, SD

5d•$16 - $28•Onsite

About The Position

VIZIO is looking for an energetic Customer Support Representative to provide courteous and professional customer support for a world-class company in the consumer electronics industry. The position is in Dakota Dunes, South Dakota. This is an amazing opportunity to join a close knit team in a fast-paced environment. Open availability required for shifts ranging Monday-Friday 7am to 8pm. This is NOT a remote position, onsite attendance required.

Requirements

Completed a GED or high school diploma.
Recognized as a reliable team player.
Attention to detail ensures accuracy in work.
Enthusiastic, engaging personality makes you approachable and easy to collaborate with.
Active listener who excels at understanding customer needs, even in high-pressure, fast-paced environments.
Experience with Excel.
Strong typing skills support ability to manage data and communicate efficiently.
6 months experience addressing and responding to customer requests in a contact center or retail industry environment.
6 months experience with basic computer processing/data entry software.

Nice To Haves

Experience with advanced electronics and computer troubleshooting.
Experience in retail, contact center operations, or a related area.

Responsibilities

Provide outstanding technical and customer support to VIZIO/Walmart customers, ensuring a positive and professional experience with each interaction.
Troubleshoot technical issues by actively listening to customers and identifying solutions based on their concerns.
Track calls and troubleshooting steps using tools such as Excel and Salesforce to maintain accurate and organized records.
Engage with and learn about cutting-edge consumer technology products.

Benefits

Competitive pay
Performance-based bonus awards
Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement leave
Jury duty leave
Voting leave
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption expense reimbursement
Surrogacy expense reimbursement
PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
Walmart-paid education benefit program (Live Better U) for full-time and part-time associates, covering tuition, books, and fees for programs ranging from high school completion to bachelor's degrees, including English Language Learning and short-form certificates.
Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.