Customer Support Representative

Blue J•Remote, ON

25d•Remote

About The Position

Blue J is a leading B2B SaaS company specializing in generative AI for tax experts, headquartered in Toronto, Canada. Our AI-tax research software is the best in the market, serving accountants and lawyers. We recently secured $122M USD in Series D funding to accelerate innovation and enhance customer value. We are experiencing significant growth, exceeding revenue targets quarter over quarter, and are seeking a Customer Support Representative to support our North American customer base.

Requirements

0–3 years of experience in customer-facing roles such as customer success, account management, or sales.
Exceptional presentation, written and verbal communication skills
Client or customer facing experience. If you’ve worked in SaaS, that’s great, but we also love seeing people who can use transferable skills developed in hospitality and retail!
Demonstrated ability/potential to be organized across a wide range of tasks of varying priority
Demonstrated ability to work well in a closely-knit team
Strong organizational, analytical, and Project Management skills
You're naturally team-oriented and thrive in collaborative environments
Bachelor’s degree or equivalent experience. Candidates with an essay-based Arts degree tend to thrive in this role (Philosophy, Political Science, Women’s Studies, etc…), but we’re open to people with various backgrounds

Responsibilities

Triaging customer support inquiries by Service Tiers and urgency.
Optimizing support functions to improve efficiency and customer experience.
Responding in a timely manner to customer inquiries with effective language and framing.
Training customers on how to use Blue J platforms, ensuring delivery of value to the customer portfolio.
Organizing your work in a reportable way, so we can identify accounts with high support needs and better understand ways to implement product improvements.
Working closely with the customer success team to identify red flags and opportunities for growth within their accounts, based on your support-based interactions.
Becoming a product expert and addressing customer inquiries.