Customer Support Representative - Part Time

Public Partnerships | PPL • Latham, NY

10d • Onsite

About The Position

This is a part-time Customer Service Representative position at Public Partnerships LLC (PPL). The role involves supporting New Yorkers with disabilities and chronic health conditions in managing their care and maintaining independence at home. The representative will be a primary point of contact, handling inbound and outbound calls with professionalism and empathy. PPL offers strong benefits, growth opportunities, and a clear career path.

Requirements

• Ability to handle high-volume inbound and outbound calls
• Professionalism, empathy, and efficiency in customer interactions
• Clear and effective communication skills
• Ability to document customer interactions accurately
• Attention to detail in managing administrative tasks
• In-depth knowledge of program rules, policies, and internal systems
• Strong problem-solving and troubleshooting skills
• Ability to prioritize tasks, manage time, and maintain high-quality work standards in a fast-paced environment

Nice To Haves

• Candidates who speak any language are encouraged to apply.
• Shift bidding opportunities
• Hybrid work (2–3 remote days per week)
• Additional schedule options

Responsibilities

• Deliver exceptional customer service by handling high-volume inbound and outbound calls with professionalism, empathy, and efficiency
• Communicate clearly and effectively with diverse populations, including individuals with disabilities, ensuring a supportive and inclusive experience
• Accurately document all customer interactions, inquiries, and resolutions to meet audit and compliance standards
• Manage administrative tasks such as support tickets, email, and mail routing while maintaining strong attention to detail
• Develop and maintain in-depth knowledge of program rules, policies, and internal systems to resolve customer inquiries confidently
• Apply strong problem-solving and troubleshooting skills to address customer concerns and deliver timely resolutions
• Thrive in a fast-paced environment by effectively prioritizing tasks, managing time, and maintaining high-quality work standards

Benefits

• Strong benefits
• Growth opportunities
• Clear path forward
• $22/hour + up to 10% performance bonus
• $500 retention bonus at 6 months based on performance
• $1.50/hour bilingual premium

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed