Customer Support Representative

Forward Bank • Park Falls, WI

1d • Onsite

About The Position

Named American Banker's "Best Banks to Work For" six consecutive years and CertifiedTM by Great Place To Work. This is a full-time Customer Support Representative position at our Marshfield or Park Falls office. The Customer Support Representative is the first point of contact for customer calls and emails, and handles customer inquiries and transactions via phone or email in an accurate and professional manner.

Requirements

• High school diploma or equivalent
• Exceptional customer service and communication skills
• Strong computer skills, specifically with e-services or online/digital banking
• Ability to manage multiple tasks in a fast-paced environment

Nice To Haves

• Previous experience in a banking role and/or call center experience is preferred

Responsibilities

• Handle customer inquiries and transactions via phone or email in an accurate and professional manner.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED