Customer Support Representative

Computer Task Group, Inc • Coppell, TX

3d • Onsite

About The Position

Serve as the primary customer contact for receiving, reviewing, logging, scheduling, and tracking custom print production jobs. Review customer files for issues including fonts, image resolution, layouts, and formatting; make necessary document conversions and layout/imposition adjustments. Troubleshoot production, delivery, and output issues to meet customer requirements. Perform quality inspections and apply color management, correction, trapping, and image editing as needed. Maintain production and billing logs and related documentation. Provide basic training to customers on web-based ordering systems when requested. Operate standard office equipment and coordinate with customers and approved vendors on outsourced projects. Build strong customer relationships and provide professional follow-up throughout the production process.

Requirements

• Excellent customer service, communication, organization, and follow-up skills.
• Strong computer skills, including Microsoft Word, Excel, PowerPoint, email, web/intranet applications, file management, and data entry.
• Ability to multitask, troubleshoot, meet deadlines, and work effectively with minimal supervision.
• Professional business demeanor and ability to work collaboratively in a team environment.
• Minimum 2 years of customer service experience in the print industry.
• High School Diploma or equivalent required.
• Post-high-school technology training or equivalent experience required.
• Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

Nice To Haves

• 3–5+ years of relevant experience preferred.
• Experience with graphic arts, imaging, print production, or related technology preferred.
• Specialized training in graphic arts, imaging science, print technology, networking, or operating systems is a plus.

Responsibilities

• Serve as the primary customer contact for receiving, reviewing, logging, scheduling, and tracking custom print production jobs.
• Review customer files for issues including fonts, image resolution, layouts, and formatting; make necessary document conversions and layout/imposition adjustments.
• Troubleshoot production, delivery, and output issues to meet customer requirements.
• Perform quality inspections and apply color management, correction, trapping, and image editing as needed.
• Maintain production and billing logs and related documentation.
• Provide basic training to customers on web-based ordering systems when requested.
• Operate standard office equipment and coordinate with customers and approved vendors on outsourced projects.
• Build strong customer relationships and provide professional follow-up throughout the production process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED