Customer Support Representative

ECS International•Lenexa, KS

20h•Onsite

About The Position

A Customer Support Representative at ECS is known internally and externally for being responsive and dependable arm of the Inside Sales team. The consistency and accuracy of the Customer Service Representative while executing daily purchase orders, weekly backlog reports, and other reporting are vital to the day-to-day operations. As a part of the tenured Sales team at ECS, a Customer Support Representative would be in reliable communication with the Regional Sales Managers, Inside Sales Team, Order Fulfillment team and distribution customers to provide up-to-date information about orders with confidence. If you are someone who enjoys predictable workflows and takes pride in your accuracy and dependability, you will feel at home as an ECS Customer Service Representative.

Requirements

High school diploma or GED equivalent required
Being comfortable working independently
Maintaining a level of organization
A high level of consistency
Collaborative communication
Attention to detail
The ability to maintain workflows

Nice To Haves

Experience with or in Microsoft Office 365 (Excel, Work, Outlook, etc.)
SAP B1 or an equivalent ERP system

Responsibilities

Maintain accuracy when entering daily customer purchase orders efficiently
Respond to internal and external requests reliably abiding by ECS’ response expectations
Review backlog reports upon request utilizing historical and team knowledge to deliver a high standard of customer service
Diligently execute sales order and purchase order changes carefully and with precision
Collaboratively communicate with other departments to gain knowledge of the systems and processes
Perform other duties as assigned.